Apply collection procedures and member-service skills as a Collections Officer I managing delinquent accounts for UCCU. This role requires accurate, professional communication.
As a Collections Officer I, you will review delinquent member accounts involving consumer debt, real estate loans, and other obligations. You will contact members, develop repayment solutions, and continue collection efforts until resolution. The work supports UCCU's interests while following Credit Union policies and legal requirements.
Key Responsibilities:
- Review delinquent accounts and determine probable account-status reasons
- Contact members by phone, email, text, and other methods
- Use dunning strategies to collect delinquent accounts promptly
- Document collection activity accurately and communicate with management
- Recommend counseling, charge-offs, attorneys, or bankruptcy referrals
Requirements:
- High school graduation or equivalent education
- Knowledge of collection procedures, laws, and regulations
- Understanding of Credit Union loan products and policies
- Strong verbal and written communication skills
- Accuracy, attention to detail, and confidentiality
Bring professional member service, collection knowledge, and detailed documentation skills to UCCU's delinquent-account management work.
Credit Union Collections Officer employer: Love Where You Work
UCCU is an exceptional employer that fosters a supportive and growth-oriented work culture, making it an ideal place for those looking to thrive in the financial services sector. With a commitment to employee development, competitive compensation packages, and a strong emphasis on community service, UCCU empowers its team members to build meaningful relationships with both members and dealer partners. Located in Utah, this not-for-profit credit union offers a unique opportunity to contribute to a mission-driven organization dedicated to improving the financial well-being of its members while maintaining a positive and collaborative workplace environment.
