Ref: RQ11744
Contract – 11 Months (Extension Possible)
Onsite – Toronto (222 Jarvis St., 5th Floor)
Public Sector Experience: Required – OPS / Public Sector
Contract End Date: 2027-09-28 *
Rate: $95/hour
Overview The Senior UX Designer will lead user-centred and service design for enterprise platform features and onboarded government services within the Government Services Integration Cluster, Ministry of Public and Business Service Delivery and Procurement. This role is focused on enabling Ontario businesses to access and manage services through consistent, intuitive, inclusive, and accessible digital experiences. The consultant will work across the full design lifecycle — from research and blueprinting through to prototyping, specification, and implementation support.
Key Responsibilities
Plan and lead user research, service design, interaction design, and design validation activities across enterprise platform capabilities and onboarded services
Identify user needs, behaviours, pain points, accessibility requirements, and service expectations through contextual inquiry, stakeholder interviews, and usability testing
Develop personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed interaction design specifications
Design consistent experiences across account, profile, dashboard, form, workflow, notification, document, delegation, and service-discovery features
Facilitate co-design workshops, design reviews, and collaborative working sessions with multidisciplinary teams and ministry partners
Conduct usability and accessibility evaluations and translate findings into actionable design improvements
Apply enterprise design systems, reusable components, and consistent interaction patterns to deliver scalable solutions
Design responsive experiences optimized for desktop, tablet, and mobile devices
Maintain traceability between user needs, business requirements, and design decisions
Support developers and testers to ensure accurate and faithful implementation of approved designs
Contribute reusable patterns, standards, and components to the enterprise platform design system
Present research findings, design options, and recommendations to business and executive stakeholders
Must-Have Requirements
Demonstrated experience leading design for complex transactional digital services end-to-end
Experience developing journey maps, service blueprints, wireframes, prototypes, and detailed interaction specifications
Strong knowledge of AODA and applicable WCAG accessibility standards, with hands-on experience designing accessible services
Experience planning and conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation
Experience translating user research findings into implementable, evidence-based designs
Experience designing account-based experiences including dashboards, forms, workflows, notifications, and document interactions
Experience applying enterprise design systems and reusable interaction patterns
Nice-to-Have Skills
Experience collaborating within multidisciplinary Agile teams including product managers, business analysts, architects, developers, and accessibility specialists
Experience designing responsive experiences across desktop, tablet, and mobile devices
Excellent visual, written, verbal, and facilitation skills with experience presenting to senior and executive stakeholders
Prior experience in Ontario Public Service or broader public sector digital service delivery
Work Environment This is a fully onsite role, with the consultant expected to work 5 days per week at 222 Jarvis St., 5th Floor, Toronto. No security clearance is required. The role involves close collaboration with multidisciplinary Agile teams including product managers, business analysts, architects, developers, accessibility specialists, and ministry partners.
Final role details, responsibilities, and terms will be confirmed with shortlisted candidates. Compensation may vary based on experience. Errors and omissions excepted.
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Senior UX Designer in Toronto employer: Lotus IT Solutions
Join the Ministry of Public and Business Service Delivery in Toronto, where we foster a collaborative and innovative work culture that values your contributions as a Senior Full Stack Developer. Enjoy competitive benefits, opportunities for professional growth, and the chance to make a meaningful impact on community services through cutting-edge technology. With a focus on Agile methodologies, you'll thrive in a dynamic environment that encourages creativity and problem-solving.
