Drive production support excellence as a Senior Salesforce Production Support Engineer in Toronto, ON, focusing on stability and automated release management. Your role is crucial in supporting investment banking applications effectively.
This opportunity involves L2/L3 support to front-office users while managing critical ITIL processes. With a proactive mindset, you will work on incident management, system reliability, and strategic improvements in collaboration with various teams to ensure seamless application performance.
Key Responsibilities:
- Provide comprehensive L2/L3 production support for users
- Manage ITIL incident and problem processes effectively
- Coordinate bug fixes and system enhancements
- Monitor systems to improve reliability with automation
- Document processes and share knowledge proactively
Requirements:
- 7 to 12 years of experience in Production Support
- Strong preference for Capital Markets background
- Expertise in scripting and automation (Python)
- Familiarity with DevOps tools and practices
- Excellent communication and analytical capabilities
Harness your skills in supporting Salesforce systems to contribute to impactful change in an investment banking context.
Senior Salesforce Production Support Specialist in Toronto employer: Lorven Technologies, Inc.
At Lorven Technologies, Inc., we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. Located in the vibrant city of Toronto, we offer competitive benefits, continuous professional development opportunities, and a collaborative environment where innovation is encouraged. Join us to be part of a team that values your expertise and supports your growth in the ever-evolving field of network security.
