At a Glance
- Tasks: Support the sales team by managing inventory, product launches, and data analysis.
- Company: Join a proudly Canadian-founded company focused on innovative smart home security solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Flexible work environment with a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team driving impactful product launches and enhancing customer experiences.
- Qualifications: Strong analytical skills, attention to detail, and experience in data management.
The predicted salary is between 74250 - 90750 $ per year.
- Department of Position: Sales Operations
- Reports to: Director, Sales Operations & Technical Support
- Company Description
Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being.
We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers.
Job Summary
The Sales Operations Specialist is a key member of the sales operations team, reporting to Director of sales operations & technical support.
The Sales Operations Specialist will be responsible for supporting the entire sales team by managing SKU & inventory assortment, price & promotion implementation, assisting with product launches (GTM) & EOL tasks, monitoring fraud tool, chargebacks, MDF support for partners, vendors, revenue & expense tracking.
The primary focus is to facilitate, implement and execute the successful product launches and transitions, manage inventory for the entire business and monitor & manage chargebacks.
The ideal candidate should be a diligent, organized, methodical and resourceful individual who is highly detail-oriented in order to manage and report accurate data and meaningful insight to the team.
Duties & Responsibilities
- Maintain and manage SKU (product) list with MSRP and promotion prices for all sales channels
- Optimize product listings, ensuring accurate and compelling content, images, and keywords to maximize visibility and conversion rates
- Work with web operations team to manage activation and deactivation of models on the Lorex web stores based on inventory availability and the sale plan
- Collaborate with sales and operations team, director of sales ops, marketplace sales team, product management, marketing and web operation team to ensure new products are launched on plan and schedule (GTM) and EOL models are discontinued and transitioned on the respective platforms
- Responsible for new material and BOM (bill of material) creation and management in SAP
- Track SKU-level inventory status and work with the demand planning analyst and product management team to plan out future inventory POs and consumption plans
- Manage inventory transfers between warehouses and to Amazon
- Manage the aging inventory list and develop a sales and consumption plan via different sales platforms
- Support the Director of sales operations with promotion planning, owning of promotion calendar, inventory strategy, budget planning, sales planning with data and analysis
- Manage and maintain various data & dashboards and reports using not limited to, but primarily Power BI
- Report and provide insight to support the decision‑making and strategic planning of the sales team
- Manage Dt C sales related expenses and track and report the status vs. budget accrual on monthly and ad‑hoc basis
- Serve as key contact person and subject matter expert for the sales operations team in inventory, sales tracking, fraud & chargeback, sales commissions related inquiries
- MDF management for reseller partners and B2B customers
- Oversee fraud management process, monitor for any issues and discrepancies and report related KPIs to the management team
- Monitor and report non‑fraud related chargeback results
- Lead, develop and discuss the chargeback reduction plan with the management and operations team
- Coordinate site‑merchandising and marketing initiatives for each promotion and in general
- Support regular and ad‑hoc reporting needs
- Initiate new vendor set up, PO submission and completion for vendor expenses
- Project manage sales and operations related ad‑hoc projects
- Stay informed about industry trends, competitive landscape, and emerging e-commerce technologies to suggest innovative strategies and tactics.
- Lead, attend and participate in specific weekly required meetings
Requirements
- Knowledge, Skills and Abilities (KSAs)
- Strong analytical and collaboration skills and demonstrate the ability to solve complex problems by reviewing related information
- Strict attention to details: Excellent written and verbal communication, analytical and strategic thinking skills
- Excellent management and control of workflows to produce deliverables within required timeframes and quality standards
- Strong interpersonal and partnering skills to facilitate effective working relationships
- Good understanding of consumer electronics industry and Dt C/e Commerce business structure
- Demonstrated ability to juggle multiple projects and set priorities for teams and individual contributors
- Ability to work with all levels of the organization
- Superior Microsoft Excel, Word and Power Point skills
- Ability to use SAP, Amazon seller central, Power BI and various AI platforms
- Experience with SQL and Python
- Minimum 3 years of relevant experience
- Bachelor's degree in Finance, Statistics, Economics, Business, Information Technology or related field preferred
- Experience in data analysis, data management, and consumer electronics industry preferred
- Experience in supply chain and finance is an asset
- Minimum 5 years of experience in Microsoft Office Suite software
Lorex welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Please note that we use AI tools as part of our recruitment process to enhance efficiency and improve candidate experience.
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Sales Operations Specialist in Markham employer: Lorex Technology
At Lorex, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in Canada, our team enjoys a supportive environment with ample opportunities for professional growth, mentorship, and the chance to lead impactful digital marketing initiatives. Join us to be part of a company that values your contributions and is dedicated to enhancing the security of homes and businesses worldwide.
