Drive digital customer success at Loopio through relationship building, product adoption, and data-informed engagement from a remote-first workplace. Help customers achieve stronger response management outcomes.
As a Scaled Customer Success Manager, you will support Loopio's digital customer journey within Customer Success at Scale. You will gather customer feedback, guide adoption, develop communications, and monitor health signals. The work centers on high-volume engagement, meaningful relationships, and measurable customer outcomes.
Key Responsibilities:
- Gather customer feedback and provide product adoption guidance
- Develop personalized communications using customer journey triggers
- Monitor usage trends, engagement metrics, and customer health
- Build success plays, templates, and frameworks in Gainsight
- Deliver webinars, in-app guides, and digital adoption services
Requirements:
- At least one year of Customer Success experience
- Strong written and oral communication skills
- Ability to manage high-volume customer engagements effectively
- Highly organized project management approach
- Experience in Software as a Service is a plus
Apply customer success, communication, analytics, and digital engagement skills to Loopio's scaled customer journey and adoption strategy.
Scaled Customer Success Manager employer: Loopio
At Loopio, we pride ourselves on being a remote-first employer that champions flexibility and collaboration across global teams. Our supportive culture fosters continuous learning and innovation, offering employees opportunities for professional growth through regular feedback, dedicated mastery allowances, and a range of health and wellness benefits. With co-working options in vibrant locations like Downtown Toronto and Vancouver, Loopers can thrive in an environment that values creativity and connection while making a significant impact on our marketing website and overall web experience.
