Drive digital customer adoption at Loopio as a Scaled Customer Success Manager using customer communication and analytical skills remotely. Help customers achieve outcomes through Loopio's platform.
This client-facing role sits within Loopio's Scaled/Digital Customer Success team. You will gather feedback, provide product adoption guidance, and collaborate across Customer Success, Product, and Customer Experience. The work supports digital journeys, customer engagement, renewals, and growth.
Key Responsibilities:
- Gather customer feedback, needs, and product adoption insights
- Develop digital communications with cross-functional partners
- Create personalized communications from time-based and value-driven triggers
- Monitor health, usage, engagement, and product metrics
- Build Gainsight success plays, templates, and meeting frameworks
Requirements:
- At least one year in Customer Success, service, or marketing
- Impeccable written and oral communication skills
- Ability to manage high-volume engagements and large accounts
- Strong organization, project management, and relationship-building skills
- Analytical approach to trends and engagement strategies
Bring digital customer success, Gainsight, communication, and analytical expertise to Loopio's customer adoption programs.
Scaled Customer Success Manager in Ottawa employer: Loopio
At Loopio, we pride ourselves on being a remote-first employer that champions flexibility and collaboration across global teams. Our supportive culture fosters continuous learning and innovation, offering employees opportunities for professional growth through regular feedback, dedicated mastery allowances, and a range of health and wellness benefits. With co-working options in vibrant locations like Downtown Toronto and Vancouver, Loopers can thrive in an environment that values creativity and connection while making a significant impact on our marketing website and overall web experience.
