At a Glance
- Tasks: Lead client success and build trusted relationships in a dynamic tech environment.
- Company: Join Long View, a leader in technology consulting with a focus on service excellence.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Other info: Collaborative culture with a focus on continuous improvement and client outcomes.
- Why this job: Make a real impact by driving client success and leading innovative teams.
- Qualifications: 10+ years in consulting or IT, with strong leadership and communication skills.
The predicted salary is between 90000 - 110000 $ per year.
Lead client success in Edmonton through trusted relationships, people leadership, and service excellence at Long View. Own outcomes across a technology client portfolio. As Manager, Client Success, you will lead teams, strengthen executive and operational relationships, and support business performance. The work spans client governance, solution validation, delivery readiness, project financials, forecasting, and growth opportunities. You will partner across Sales, Architecture, Practice, Project Management, Delivery, Finance, Resourcing, and Branch Leadership.
Key Responsibilities:
- Build trusted relationships with business, technology, and executive stakeholders
- Establish governance, communication cadence, decision rights, and success criteria
- Validate Statements of Work, estimates, pricing, margins, and resource plans
- Lead feedback, escalations, recovery efforts, and continuous improvement
- Own assigned P&Ls, forecasting, billing, margins, and client outcomes
Requirements:
- 10+ years in consulting, managed services, or client-facing IT
- Progressive experience including people leadership
- Complex technology project governance from discovery through transition
- Knowledge of SOWs, estimation, change control, and project financials
- Strong executive communication, facilitation, negotiation, and decision-making skills
- Bring client leadership, financial acumen, and team development experience to Long View’s Edmonton client success organization.
Manager Client Success – Edmonton employer: Long View Systems
Long View is an exceptional employer that prioritizes employee well-being and professional growth, offering a vibrant work culture where collaboration, innovation, and inclusivity thrive. With opportunities for career advancement, flexible work arrangements, and access to cutting-edge technologies, employees are empowered to excel in their roles while enjoying a fulfilling work-life balance. Join us in one of our dynamic locations like Toronto, Edmonton, Calgary, or Vancouver, and be part of a team that values integrity, competence, value, and fun.
