Enhance customer satisfaction as a Customer Experience Specialist with London Square. This role ensures a smooth journey from reservation to handover across several dynamic developments.
As part of the Sales team, you will directly report to the Regional Sales Manager while working on-site at various marketing suites and show homes. Your focus will be on delivering a world-class customer experience, striving for high Net Promoter Scores. Key skills include effective communication and empathy, paired with a commitment to provide exemplary service throughout the customer lifecycle.
Key Responsibilities:
- Progress sales from reservation through to completion
- Build and nurture relationships with buyers
- Manage CRM systems for communications
- Lead formal customer communications and updates
- Organise and participate in buyer-focused events
Requirements:
- Strong empathy and communication skills
- Commitment to delivering service quality
- Detail-oriented with accurate record-keeping
- Knowledge of housebuilding processes
- Excellent time management abilities
Drive exceptional customer experiences with London Square, guiding buyers from reservation to legal completion.
Customer Experience Specialist at London Square in Alton employer: London Square
At London Square, we pride ourselves on being an exceptional employer that values people, place, and purpose. Our vibrant work culture fosters innovation and collaboration, offering employees a competitive compensation package, generous holiday allowances, and unique benefits like a free onsite gym and breakfast. With a strong commitment to personal and professional growth, we empower our team members to thrive in their roles while contributing to the development of dynamic, sustainable communities in London.
