Key Account Manager – Winnipeg

The preferred candidate for this role will be based in Winnipeg and will be responsible for covering the Manitoba & Thunder Bay, ON territory. Pharmacosmos Canada is a global pioneer in carbohydrate chemistry and a recognized leader in the development of innovative treatments for patients with iron deficiency and iron deficiency anaemia. As the organization continues to grow its presence in Canada, we are seeking a dynamic professional to join the team and play a key role in this exciting phase of expansion.

As part of this foundational team, the successful candidate will play a key role in building the local presence, shaping the affiliate’s culture, and supporting its long‑term success. Pharmacosmos is guided by a set of core values that define who they are:

• People-Driven – Built on passionate and knowledgeable people, guided by integrity, open-mindedness, and respect.
• Committed to Quality – A commitment to excellence and continuous improvement across products, processes, and people.
• Innovating for Better Lives – Addressing unmet needs through expertise in iron and carbohydrate-based pharmaceuticals.

JOB PURPOSE

The Key Account Manager (KAM) is responsible for developing and executing strategic account plans that drive sustainable growth, formulary access, and appropriate utilization within targeted health systems, hospitals, infusion clinics, and other key accounts. Acting as the primary commercial lead for assigned accounts, the KAM builds and maintains trusted relationships with decision‑makers and influencers across clinical, pharmacy, administrative, and account related payer stakeholders.

The KAM proactively identifies opportunities to secure, maintain, and expand formulary access by understanding customer priorities, navigating account‑specific decision‑making processes, and delivering value‑based solutions aligned with organizational goals and patient needs. Through rigorous account planning, stakeholder engagement, and cross‑functional collaboration, the KAM develops and executes customized strategies that advance account objectives while supporting national business priorities.

Operating with a high degree of autonomy, the KAM assumes end‑to‑end accountability for account performance, including access milestones, customer engagement, business growth, and strategic initiative execution. The role requires a deep understanding of the healthcare ecosystem, customer dynamics, treatment pathways, and market access considerations to effectively influence adoption and utilization in a compliant and ethical manner.

As a strategic partner to both customers and internal stakeholders, the KAM collaborates closely with Medical Affairs, Market Access and Commercial teams to coordinate resources, address barriers to access, and optimize the customer experience. The KAM also serves as the voice of the customer by providing actionable market intelligence, competitive insights, account‑specific opportunities, and emerging trends that inform regional and national business planning.

Success in this role is demonstrated through the ability to build long‑term partnerships, execute strategic account plans, secure and grow formulary access, influence healthcare system stakeholders, and consistently deliver business results while maintaining the highest standards of compliance and professionalism.

KEY RESPONSIBILITIES

• Achieves or exceeds all assigned territory sales objectives.
• Develops and executes comprehensive account strategies and territory business plans, which are aligned with national strategy and regional priorities.
• Identifies, profiles, maps and prioritises target hospital accounts.
• Develops and implements detailed strategic account plans for high‑priority accounts.
• Collaborates with Regional Market Access Manager to develop innovative value‑based approaches that optimise access in hospitals.
• Navigates hospital systems and reimbursement pathways to optimise access and product utilisation.
• Identifies opportunities for account growth, cross‑functional collaboration, and operational efficiency.
• Maintains accurate account records, call documentation, and budget tracking.
• Builds and maintains strong relationships with key stakeholders including physicians, pharmacists, nurses, administrators, and hospital formulary decision‑makers.
• Delivers high‑quality, compliant customer interactions aligned with brand strategy and approved messaging.
• Demonstrates strong clinical and product knowledge to support scientific and value‑based discussions.
• Differentiates products effectively in competitive hospital environment.
• Executes marketing initiatives, campaigns, and educational programmes at the territory level.
• Provides timely and actionable field insights on customer trends, competitive intelligence, and market dynamics.

Cross‑Functional Collaboration

• Partners closely with the Regional Business Manager to align on territory strategy and performance objectives.
• Collaborates with Medical Affairs, Patient Access, Marketing and co‑promotion partners to support educational initiatives and account needs.
• Contributes insights to regional and national planning processes and business reviews.
• Participates actively in regional and national sales meetings.
• Demonstrates the Pharmacosmos Values and Way of Working and ensures compliance with all company policies, procedures, and codes of conduct.
• Maintains the highest standards of integrity, documentation accuracy, and regulatory compliance in all activities.
• Ensures compliance with expense policies and monitors regional spend in alignment with approved budgets.
• Addresses employee policy or compliance violations promptly and appropriately.
• Adheres to all administrative and reporting requirements as directed by the Senior Director, Sales and Commercial Excellence, Regional Business Manager and Pharmacosmos Canada Inc.

QUALIFICATIONS

• Education: Bachelor's degree in life sciences, business, or related field required. Advanced degree is an asset.
• Experience: 5+ years of progressive pharmaceutical or biotech sales experience. Experience in hospital key account management settings, including P&T submissions preferred. Familiarity with Canadian healthcare landscape, reimbursement pathways, and compliance standards.
• Strong strategic account planning and execution capability.
• Excellent relationship‑building and stakeholder management skills.
• High level of business acumen and analytical thinking.
• Strong negotiation and influencing skills.
• Ability to work independently in a field‑based, entrepreneurial environment.
• Excellent communication and presentation skills.
• High level of compliance awareness and ethical judgement.
• Results‑oriented with strong accountability and ownership mindset.

OTHER REQUIREMENTS

• Travel required. Specific amount will vary by territory.
• Mandatory to have active driver’s licence.

Pharmacosmos Canada Inc. is committed to fostering an accessible, inclusive, and equitable workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code, and all applicable provincial accessibility and human‑rights legislation, we will provide accommodations throughout the recruitment, assessment, selection processes, and for the duration of the employment lifecycle.