Support L'Occitane en Provence customers through B2B service, order processing, and accurate delivery documentation across US and Canada operations.
The Sell In and B2B Customer Service Associate manages daily operations and customer inquiries. You will process orders, delivery documents, and invoicing according to procedures. The role collaborates with sales, supply chain, warehouse teams, and the Customer Service Manager to improve customer experience.
Key Responsibilities:
- Manage daily Sell In and B2B customer service operations
- Address inquiries, complaints, claims, and returns promptly
- Process orders accurately and coordinate timely product deliveries
- Maintain customer master data and order information
- Handle escalated issues and support process improvements
Requirements:
- Bachelor's degree in supply chain, business, or related field
- One to three years' supply chain or customer service experience
- Understanding of B2B business and fulfillment operations
- Proficiency in SAP S/4HANA and advanced Excel
- Fluent English with strong communication and problem-solving skills
Apply B2B customer service, order management, and process management skills supporting L'Occitane en Provence operations.
B2B Customer Service Associate in Toronto employer: L'Occitane En Provence
L'Occitane at Mapleview Mall is an exceptional employer that prioritizes a vibrant work culture and meaningful guest interactions. With a strong commitment to sustainability and employee growth, we offer unique opportunities for team members to develop their leadership skills while fostering genuine connections with both guests and colleagues. Join us in creating unforgettable experiences in a supportive environment that values your contributions and encourages personal and professional development.
