At a Glance
- Tasks: Mentor and support a team while solving complex technical issues in retail technology.
- Company: LOC Software, a leader in retail tech for over 30 years.
- Benefits: 3 weeks vacation, group insurance, pension plan, and flexible work options.
- Other info: Dynamic environment with opportunities for continuous learning and career growth.
- Why this job: Join a collaborative team shaping the future of retail technology.
- Qualifications: 10+ years in technical support with strong problem-solving skills.
The predicted salary is between 90000 - 110000 $ per year.
Build What’s Next in Retail Technology
At LOC, you'll join a collaborative team dedicated to shaping the future of retail.
We foster an environment where people feel supported, challenged, and empowered; believing this is key to great work.
You'll have the opportunity to build your career, whether you're innovating new solutions, providing customer support, or driving initiatives across teams.
We value ownership, continuous learning, and forward thinking in everything we do.
Who is LOC Software?
For over 30 years, LOC Software has delivered retail technology that drives performance.
Our configurable, modular platform, including Thri Vers A, empowers high-volume independent merchants across many retail environments including retail, grocery, pharmacy and fuel with POS, back office, e Commerce, loyalty, and more.
With cloud and on-premises flexibility, we enable retailers to operate, adapt, and grow, anywhere.
- Your main challenges
- Act as a mentor and provide advice, coaching, and training to technical support staff.
- Be the escalation person when it comes to complex technical issues.
- Strong problem-solving skills, able to multitask, solid root causes analysis, and work under pressure.
- Review all technical support-related processes and documentation for continuous improvement.
What You Bring with you
- +10 years of experience in technical and application support.
- A proactive problem-solver skilled in root-cause analysis, capable of managing multiple priorities under pressure.
- Payment and peripheral devices integration experience (OPOS, Java POS, Pin Pad integration).
- Retail knowledge in particular POS processes would be an asset.
- Cloud solution knowledge (AWS and/or Azure).
- Our Great Benefits
- Minimum of 3 weeks of vacation from the first year;
- Group insurance, long-term disability, medication, dental, eyes…
- Pension plan with employer contribution after 1 year
- 5 mobile days after 3 months
- Work flexibility: Hybrid, Face-to-face
- *The use of the masculine gender in this document is for the sole purpose of brevity*
- #J-18808-Ljbffr
Technical Expert in Laval employer: LOC Software
At LOC Software, we pride ourselves on being an exceptional employer that champions collaboration and innovation in the retail technology sector. Our supportive work culture encourages continuous learning and empowers employees to take ownership of their projects, while our flexible remote work options and generous vacation policy ensure a healthy work-life balance. With over 30 years of experience, we offer meaningful career growth opportunities for those looking to make a significant impact in a dynamic environment.
