Technical support leadership and root-cause analysis define this hybrid opportunity with LOC Software, supporting retail technology solutions across complex customer issues.
As a Technical Expert, you will mentor technical support staff and serve as the escalation point for complex technical issues. The work requires technical and application support experience, payment and peripheral device integration knowledge, and cloud solution familiarity. You will also review processes and documentation for continuous improvement.
Key Responsibilities:
- Mentor technical support staff through advice, coaching, and training
- Escalate and resolve complex technical issues
- Apply root-cause analysis to technical problems
- Manage multiple priorities while working under pressure
- Review support processes and documentation for improvement
Requirements:
- More than ten years of technical and application support experience
- Strong problem-solving and root-cause analysis skills
- Payment and peripheral device integration experience
- Experience with OPOS, JavaPOS, and PinPad integration
- Knowledge of AWS and/or Azure cloud solutions
Bring technical support leadership, retail technology knowledge, and integration expertise to LOC Software's complex issue escalations.
Senior Technical Support Expert in Laval employer: LOC Software
At LOC Software, we pride ourselves on being an exceptional employer that champions collaboration and innovation in the retail technology sector. Our supportive work culture encourages continuous learning and empowers employees to take ownership of their projects, while our flexible remote work options and generous vacation policy ensure a healthy work-life balance. With over 30 years of experience, we offer meaningful career growth opportunities for those looking to make a significant impact in a dynamic environment.
