Senior Manager, Strategy & Operations in Toronto

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

As a Senior Manager, Strategy & Operations, you will report to the Sr. Director, Strategy and Operations for Loblaw Digital. You will partner with business and cross-functional leadership teams at Loblaw Digital to develop strategic plans that identify opportunities, risks and metrics to measure outcomes.

What You’ll Do

• Support ecommerce leadership teams to be more productive and successful by leading or supporting cross-functional strategic projects by forming hypotheses, conducting research, facilitating discussion and developing strategic outcomes.
• Facilitate the development of the annual strategic plan by working with business leadership teams and Loblaw enterprise functions.
• Create executive presentation materials for internal & external meetings, including presentations to senior executives, enterprise forums, and company-wide communications.
• Provide internal and external insights to support business decisions (e.g., macro trends, competitive impacts, etc.).
• Develop and implement process improvements, governance, operating rhythms, and cross-functional ways of working.
• Serve as a liaison between Business team and Technology and Product teams to ensure alignment between business strategy and technology roadmap.

Does this sound like you?

• More than 5 years of work experience in a relevant field with demonstrated cross-functional project leadership experience.
• A demonstrated record of taking ambiguous questions from initial hypothesis through analysis, recommendation, implementation and measurable outcome.
• Excellent problem-solving skills and demonstrated analytical capabilities.
• A self-starter that can deep dive into data to identify and quantify risks and opportunities.
• Thrive in a fast-paced and entrepreneurial environment.
• Experience influencing senior leaders, resolving disagreement, and managing cross-functional stakeholders without relying on formal authority.
• Exceptional written and verbal communication, with the ability to make complex issues clear and facilitate productive executive discussions.
• Curiosity around consumer technologies that are influencing retail and e-commerce.

How You’ll Succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.