Industrial Engineer, Retail Technology Optimization in Brampton

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

The Retail Tech Optimization team partners with business and technology teams to improve how work gets done across our stores. We combine human-centered design and end-to-end process optimization to deliver better ways of working that simplify the colleague experience, strengthen operational execution and create measurable business value. We spend time with frontline colleagues and Store Operations to understand how work happens in real store environments, identify friction and unnecessary effort, and help design simpler, more effective ways of working.

Joining our team means working on high-impact initiatives that can scale across our grocery network while partnering with teams across Labour Management, Operations, Experience Design, Product and Technology. Please note our hybrid work model is 4 days in office.

As an Industrial Engineer, Retail Tech Optimization, you will play a key role in identifying, quantifying and validating opportunities to simplify frontline work, improve operational execution and create productive capacity across our grocery stores. This is a 12-month contract role focused on project-based Industrial Engineering and continuous improvement. You will spend approximately 50% of your time in stores across the Greater Toronto Area, observing how work is performed, engaging with frontline colleagues, conducting work measurement and testing future-state processes.

You will work alongside Retail Tech Optimization, Experience Design, Store Operations and Technology teams to understand how work happens today, challenge unnecessary complexity, model better ways of working, and quantify the operational and productivity impact of proposed changes. The role reports to the Sr. Director, Retail Tech Optimization with a dotted-line relationship to Loblaw's Labour Management Industrial Engineering capability for methodology, standards and technical guidance.

What You'll Do

• Conduct in-store observations, work measurement and time studies to understand frontline processes, including task time, frequency, variation and key operational drivers.
• Use Industrial Engineering and continuous-improvement methods to identify unnecessary work, movement, waiting, handoffs and rework, and help design simpler ways of working for frontline colleagues.
• Build analytical models and 'what-if' scenarios to understand the operational and productivity impact of process changes, new technology and future-state ways of working.
• Partner with cross-functional teams to redesign frontline work, considering colleague experience, operational execution, productivity and scalability.
• Develop evidence-based inputs for business cases, including productive capacity, operational impacts and other measurable business outcomes.
• Design and execute measurement approaches for pilots, validating whether new processes and technology deliver the expected improvements in real store environments.
• Analyze pilot results and frontline feedback to refine future-state processes, validate assumptions and identify further opportunities for continuous improvement.
• Partner closely with Labour Management to ensure measurement approaches, methodologies and assumptions align with established Industrial Engineering practices and engineered labour standards.
• Translate complex analysis into clear, practical recommendations that help business and technology leaders prioritize investments based on measurable value.

What You Bring

• Bachelor's degree in Industrial Engineering or a related field.
• 2–4 years of experience applying Industrial Engineering principles in a retail, operational, manufacturing or similar environment.
• Practical experience conducting work measurement, time studies, process analysis and productivity modelling.
• Experience applying Lean, Six Sigma or similar continuous-improvement methodologies.
• Strong analytical skills and proficiency with Excel; experience with SQL, Power BI or similar analytical tools is considered an asset.
• Excellent communication and interpersonal skills, including the ability to engage effectively with frontline colleagues and business partners.
• Ability and willingness to spend approximately 50% of working time in grocery stores across the Greater Toronto Area.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas.