At a Glance
- Tasks: Lead design and insights to enhance colleague experiences at Lloyds Banking Group.
- Company: Join a forward-thinking financial services leader committed to diversity and inclusion.
- Benefits: Generous pension, performance bonuses, flexible working, and 30 days holiday.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Shape the future of finance while making a real impact on colleague experiences.
- Qualifications: Expertise in design thinking, data literacy, and managing key relationships.
The predicted salary is between 135000 - 165000 $ per year.
Salary Range: £106,565 - £125,370
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working
Job Description Summary:
This is a unique opportunity to lead how we understand, design and improve colleague experiences across Lloyds Banking Group. As Head of Design, Insights & Colleague Experience, you’ll define and lead our approach to colleague experience, bringing together research, insight, service design and journey transformation to turn colleague needs into simpler, smarter and more personalised experiences.
You’ll:
- Lead research, insight, service design and colleague experience disciplines across Customer Journey Management, Research & Insights and Colleague Experience.
- Shape end-to-end colleague journeys, products, propositions and services.
- Partner across People & Places, Product, Operations, Technology and Data to deliver measurable improvements.
- Use insight, colleague feedback and performance data to inform strategic priorities and continuous improvement.
- Identify opportunities to use AI and agentic capabilities to create more intelligent and personalised experiences, with responsible adoption and governance.
- Build multidisciplinary capability and establish effective practice across the organisation.
About us / Why Lloyds Banking Group:
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
What you’ll need:
- Colleague Experience: Deep expertise in shaping colleague experiences, using research and insight to improve journeys, services and ways of working at scale.
- Design Thinking: Expert experience applying design-led approaches across complex environments, including leading large-scale journey and service transformation to improve colleague and business outcomes.
- Data Literacy: Strong expertise in using research, insight, experience measures and data to inform strategic priorities, investment decisions and organisational outcomes.
- Managing Key Relationships: Strong experience building relationships with senior stakeholders, managing complex expectations and influencing decisions across organisational boundaries.
- AI Literacy: Experience identifying opportunities to use AI, automation and agentic capabilities to create business value, while supporting responsible adoption and governance.
- Coaching & Feedback: Experience leading and developing multidisciplinary teams across insight, research, design and journey transformation, building capability and creating impact beyond direct reporting lines.
- Collaboration: Experience enabling effective cross-business working and bringing multidisciplinary teams together around shared outcomes.
- Data Storytelling: Experience translating complex evidence and insight into clear narratives that support decisions and action.
- Creativity & Innovative Thinking: Experience applying innovative thinking to complex or ambiguous challenges and turning ideas into practical approaches.
This is a place for you… Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
Head of Design, Insights & Colleague Experience in Halifax employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Leeds, Halifax, Bristol, or Manchester where innovation and customer-centricity thrive. With a strong commitment to diversity, equity, and inclusion, employees benefit from a supportive culture that fosters professional growth and collaboration across disciplines. Join us to shape the future of banking while enjoying flexible working arrangements and opportunities to develop your leadership skills in a forward-looking product community.
