Explore agentic AI, service design and intelligent automation as a hybrid Senior Manager serving colleagues from Leeds, Bristol or Halifax. Lloyds Banking Group seeks a Senior Manager – Colleague Experience & Innovation for its Design, Insights & Colleague Experience team. You will design simpler, more intelligent and personalised People services. Your focus includes human-AI interactions, decision boundaries, escalation paths, data, knowledge, governance and measurable outcomes. You will also use journey maps, service blueprints and systems thinking. Key Responsibilities:
Design services bringing people and AI together Define decision logic, governance and escalation paths Lead complex service-design and transformation activity Facilitate sessions across multidisciplinary teams Coach others in modern design practices Requirements:
Experience exploring AI and agentic service capabilities Strong experience designing complex end-to-end services Ability to translate user needs into requirements Experience engaging senior leaders and building alignment Experience developing capability in others Use AI literacy, service modelling and facilitation expertise to create governed, intelligent colleague services at Lloyds Banking Group.
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AI Service Transformation Senior Manager in Halifax employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Leeds, Halifax, Bristol, or Manchester where innovation and customer-centricity thrive. With a strong commitment to diversity, equity, and inclusion, employees benefit from a supportive culture that fosters professional growth and collaboration across disciplines. Join us to shape the future of banking while enjoying flexible working arrangements and opportunities to develop your leadership skills in a forward-looking product community.
