Use client service, customs knowledge, and root-cause problem solving as Livingston's primary contact for complex trade inquiries. This is a full-time opportunity.
The Service Coordinator supports Livingston clients across customs brokerage services. You will resolve inquiries involving import permits, refunds, duty and tax calculations, documentation, classification, billing, and release information. The role also supports local Service Coordinators and client relationships.
Key Responsibilities:
- Resolve general and complex client issues to root cause
- Research customs, billing, documentation, and release inquiries
- Process credits, rebills, refunds, amends, and write-off matters
- Document client interactions and maintain contact information
- Escalate unresolved matters and support client satisfaction
Requirements:
- Two years of related experience
- High School or GED equivalent
- Associate degree or post-secondary education
- Strong written, verbal, analytical, and decision-making skills
- Knowledge of customs requirements and Harmonized Tariff regulations
Bring customer-first communication, customs expertise, and analytical judgment to Livingston's client service coordination team.
Client Service Coordinator Customs Brokerage in Québec employer: Livingston International
Livingston is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Toronto. As a Revenue Management Analyst, you will benefit from professional growth opportunities while working alongside talented teams dedicated to optimizing pricing strategies in international trade. With a focus on employee development and a commitment to leveraging cutting-edge tools, Livingston offers a rewarding environment for those looking to make a meaningful impact in their careers.
