If you’re passionate about making a real impact—growing yourself while helping others thrive and create meaningful change—this could be for you.
Redefine how you work while helping others succeed.
We’re seeking a motivated Client Success Director to champion client outcomes, foster long-term engagement, and strengthen relationships that drive growth. In this role, you’ll guide participants through world-class programs, ensuring they have the tools, resources, and support to achieve their goals — all within a flexible, remote-work structure and a performance-based environment.
About Us
LiveHappy Initiative is a transformational learning and development company operating in more than 120 countries. Through award-winning programs and proven frameworks, we empower purpose-driven individuals to align their work with their values, pursue meaningful growth, and achieve lasting results.
What You’ll Love About This Role
- Impactful Work – Help clients apply tools and resources that unlock growth.
- Performance-Based Rewards – Your consistency and results determine your earnings.
- Relationship Building – Develop trusted, long-term partnerships.
- Flexibility – Work remotely with complete schedule autonomy.
- Professional Exchange – Share and learn best practices with peers and team members.
- Growth Potential – Expand your expertise and influence.
Key Responsibilities
- Lead client success strategy to equip clients with resources and guidance for strong outcomes.
- Build and maintain trusted, long-term relationships.
- Oversee onboarding and ongoing engagement processes.
- Identify client goals to assess fit and recommend solutions.
- Gather feedback and help to improve client experience.
- Stay current on trends to enhance engagement approaches.
- Mentor and support peers through experience-sharing and training calls.
What We’re Looking For
- 10+ years of professional experience, with 5+ in client success, account management, or relationship-focused leadership roles.
- Motivation to manage high-value relationships and achieve measurable results.
- Strong consultative communication and interpersonal skills.
- Experience with client lifecycle processes and retention strategies.
- Proficiency with CRM tools and digital platforms is a plus. (training provided)
- Based in the U.S. or Canada with reliable internet access.
- Remote work with complete schedule autonomy.
- Performance-based earnings with high-value engagements.
- Strategic ownership of client success initiatives.
- Full training provided to equip you with tools and systems from day one.
- Opportunities for professional growth in a results-focused environment.
- Structured peer collaboration through training calls.
- Access to proven frameworks and resources.
Take the Next Step
If you’re a seasoned client success leader who’s motivated to pair flexibility with impactful work, we’d love to connect.
Your Next Step Toward a Career That Fits
A quick introduction so we can explore possibilities together.
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Client Success Executive in Ottawa employer: LiveHappy Initiative
At LiveHappy Initiative, we pride ourselves on being an exceptional employer that champions personal and professional growth while making a meaningful impact. Our flexible remote work environment allows you to manage your schedule autonomously, while our performance-based rewards ensure that your efforts are recognized and rewarded. With a strong focus on relationship building and access to world-class training resources, you'll have the opportunity to thrive in a supportive culture that values collaboration and continuous learning.
