At a Glance
- Tasks: Lead enterprise customer support strategy and guide technical teams at Litmus Automation.
- Company: Join Litmus Automation, a leader in edge computing and industrial data solutions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and collaboration across teams.
- Why this job: Shape the future of customer support in a cutting-edge tech environment.
- Qualifications: 10+ years in B2B software and experience leading support teams required.
The predicted salary is between 130230 - 159170 $ per year.
Lead enterprise customer support strategy at Litmus Automation in Toronto, guiding Zendesk operations and technical teams across industrial environments. As Director of Customer Support, you will shape scalable service standards for Litmus Edge and Litmus Edge Manager. You will lead support managers and technical professionals while partnering with Engineering, Product, Customer Success, and Technical Delivery. The function supports edge computing, industrial data, networking, Linux, APIs, databases, cloud platforms, and operational technology integrations.
Key Responsibilities:
- Set global support strategy, service standards, and multi-year roadmap
- Lead managers, team leads, analysts, and technical support engineers
- Own service levels, resolution times, backlog, satisfaction, and quality
- Guide critical escalations, incident communication, and corrective actions
- Build dashboards, forecasts, knowledge management, and self-service programs
Requirements:
- 10+ years in B2B software, enterprise technology, or technical support
- 5+ years leading managers and distributed support teams
- Experience scaling support for complex enterprise customers
- Technical fluency across SaaS or edge software and Linux
- Bachelor’s degree or equivalent practical experience; Toronto availability required
Direct enterprise support performance, executive escalations, and cross-functional customer outcomes through disciplined operational leadership at Litmus.
Director of Enterprise Customer Support in Toronto employer: Litmus Automation
Litmus is an exceptional employer that fosters a collaborative and high-performance culture, where employees are empowered to take ownership and make a real impact on the future of industrial AI. Located in Toronto, Ontario, our team thrives in a fast-paced environment that values empathy alongside execution, offering ample opportunities for professional growth and development. With a commitment to innovation and a supportive atmosphere, Litmus stands out as a place where you can contribute to meaningful advancements in technology while working with some of the industry's leading experts.
