Service Advisor

Do you have previous sales or automotive experience and enjoy connecting with people and providing excellent customer service? Are you passionate about the automotive industry and looking for an exciting career move? If you answer yes to the above questions, Davis Dodge in Fort Macleod has the perfect career opportunity for you as a Service Advisor.

Reporting to the Fixed Operations Manager, the Service Advisor is the trusted liaison between the customer and service technicians. This is the perfect role for someone who loves building relationships, solving problems, and helping people keep their vehicles running at their best.

Why You Belong at Davis:

• Competitive compensation plan. High-performing Service Advisors can expect to earn upwards of $70,000 annually.
• Industry-leading health and dental benefits and employer-matched RRSPs.
• A stable, family-owned business that has been a part of the community for over 30 years.
• Ongoing training and development opportunities.
• Travel reward program so you can travel on us beginning at 5 years of employment.
• Group-wide employee pricing discount program on vehicles, parts, and service.
• Great team atmosphere to excel and grow.

Essential Job Duties:

• Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem.
• Complete walk-around inspection and review prior service history to recommend additional needed service and preventative maintenance to the customer when appropriate.
• Create work orders, describing customer concerns to help technicians diagnose what repairs are needed.
• Maintain customer rapport by explaining estimates and expected return of vehicle.
• Answer questions, address concerns the customer may have and obtain the customer’s approval for estimates.
• Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair.

Qualifications and Experience:

• Previous experience as an automotive Service Advisor or in a similar customer-facing sales role, including providing recommendations for additional purchases, is considered an asset.
• Automotive experience is required.
• Exceptional customer service and verbal communication skills to develop relationships and ensure customer loyalty.
• Strong written communication skills to accurately detail customer concerns in each work order.
• Knowledge of automotive systems and the ability to explain systems and repairs to customers of varying levels of technical understanding.
• The capability of working independently, managing your time and workflow and having the ability to work congenially with other team members.
• Proven time management and organizational skills with the ability to manage multiple demands.
• Valid Driver’s License and completion of a satisfactory background check.

Make the most important move of your career and come join our team, which is one of the best in the automotive industry!