Lead client retention remotely across Canada or the United States using proactive communication, onboarding, and account coordination. Manage approximately 40 agency clients. This full-time Client Success Manager role supports a done-for-you Meta advertising and appointment-setting agency serving medspas and aesthetic wellness businesses. You will own post-sale client experience, connect clients with delivery teams, and help build the first dedicated Client Success function. The role includes client relationships rather than hands-on media buying. Key Responsibilities:
Lead onboarding, sales handoffs, expectations, goals, and success metrics Manage approximately 40 relationships through scheduled client check-ins Coordinate concerns across creative, media buying, and operations teams Identify at-risk accounts and support renewals and retention Build onboarding SOPs, playbooks, and portfolio health reporting Requirements:
One to two years of relevant client-facing experience Excellent spoken and written English communication Strong organization, ownership, empathy, and judgment Ability to understand basic marketing performance reports Availability Monday through Friday during daytime Pacific, Eastern, or Central hours Bring client communication, retention coordination, and organized follow-through to a remote agency Client Success Manager role.
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Remote Client Success Manager in Winnipeg employer: Limitless Agency
Join a vibrant and innovative B2B digital marketing agency that values your contributions and offers a flexible remote work environment. With a competitive commission structure and a focus on professional growth, you'll have the opportunity to thrive in your sales career while building meaningful relationships with clients. Our supportive culture encourages collaboration and empowers you to take ownership of your success.
