At a Glance
- Tasks: Own the customer health score program and connect data to drive insights.
- Company: Join Lightspeed Commerce, a leading tech company in Toronto.
- Benefits: Competitive salary, flexible work options, and growth opportunities.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact on customer experience and business growth.
- Qualifications: Experience in business analysis and strong data interpretation skills.
The predicted salary is between 82800 - 101200 $ per year.
Lightspeed Commerce in Toronto is seeking a Senior Business Analyst, VoC Insights to own the strategy, implementation, and enablement of the customer health score program. You will connect customer data, CX operations, and commercial decisions to create a robust view of account risk, retention opportunity, and expansion potential.
You’ll lead health score improvements in ChurnZero, build enablement materials, dashboards, and cadence for reviews, and translate patterns into actionable insights.
Senior VoC Insights Analyst in Toronto employer: Lightspeed Commerce
At Lightspeed Commerce, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior iOS Developer, you'll not only contribute to innovative solutions for the hospitality industry but also benefit from extensive growth opportunities, collaborative teamwork, and a commitment to work-life balance in a vibrant location. Join us to be part of a forward-thinking company that values your expertise and encourages your professional development.
