ServiceNow Developer

We are looking for a hands-on ServiceNow Developer to join our IT Platform team. This person will own the day-to-day configuration, development, and support of our ServiceNow instance, working across ITSM & HRSD while helping extend the platform through custom development and third-party integrations. This is a highly technical, delivery-focused role for someone who enjoys building, troubleshooting, and continuously improving a mission-critical enterprise platform.

You’ll work across our development, staging, and production instances, partner closely with IT and business stakeholders, and help drive our upgrade and enhancement roadmap forward.

What you’ll be doing:

• Develop and configure ServiceNow: Build and maintain applications, catalog items, record producers, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and other platform components.
• Build integrations: Design, develop, and troubleshoot integrations between ServiceNow and third-party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms such as Workato.
• Maintain and optimize the platform: Monitor platform health, troubleshoot performance issues, optimize scripts and flows, and ensure solutions remain scalable and maintainable.
• Support ServiceNow applications like ITSM & HRSD: Help deliver and improve Incident, Problem, Change, Request, and HR-related workflows and automations.
• Manage access and security: Administer roles, ACLs, permissions, and other platform access controls in line with security and audit requirements.
• Resolve complex issues: Act as an escalation point for platform-level incidents, perform root cause analysis, and coordinate with infrastructure, security, vendors, and other technical teams when issues span multiple systems.
• Deliver enhancements and projects: Partner with stakeholders to gather requirements, prioritize the backlog, design solutions, and take work through development, testing, deployment, and post-launch support.
• Drive platform consistency: Establish reusable development patterns and standards for workflows, notifications, approvals, documentation, and user experiences.
• Support upgrades and releases: Evaluate new ServiceNow releases, test upgrades, remediate breaking changes, and adopt relevant new platform capabilities.
• Document and enable: Maintain technical documentation, runbooks, integration documentation, and user procedures, and provide support or training when needed.

What you need to bring:

• Hands-on experience developing and administering ServiceNow, ideally across ITSM and/or HRSD.
• Strong JavaScript skills, including ServiceNow scripting APIs such as GlideRecord and GlideAjax.
• Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development.
• Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations.
• Strong understanding of ITSM processes and how they translate into ServiceNow solutions.
• Ability to independently troubleshoot complex issues across ServiceNow and connected systems.
• Strong problem-solving, communication, and documentation skills.
• Experience working with stakeholders to translate business requirements into scalable technical solutions.
• Comfortable managing multiple priorities in a fast-paced environment.

Nice to have's:

• Experience with HRSD, ITOM, Workday, or identity/HR platforms.
• Experience with ServiceNow AI/GenAI capabilities, including Now Assist.
• Experience with MCP (Model Context Protocol) and MCP-enabled tools or workflows.
• Experience with Service Portal, custom widgets, HTML, and CSS.
• Experience with Workato or other iPaaS platforms.
• ServiceNow CSA or CAD, or ITIL 4 Foundation certification.

You’ll enjoy:

• A flexible work environment that empowers you to do your best work.
• A culture that celebrates performance.
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard.
• Career-defining opportunities.

Plus benefits designed to keep you happy, healthy and fulfilled:

• Flexible paid time off and remote work policies.
• Equity options, because this is your company too.
• Contributions to your pension plan.
• Your future matters.
• Training opportunities to grow your skills and career.
• Health and wellness credit so you feel your best.
• Time off to volunteer and give back to your community.
• Interest groups, employee led networks, social committees to sponsored sports teams.
• Computer purchase program to get your personal Macbook.
• Enhanced parental leave to support growing families.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.