Support Lightspeed customers with subscription billing and invoice inquiries from the Montreal office, using careful reconciliation and clear communication daily.
As a full-time Billing Support Specialist, you will report to the Global Billing Manager. You will resolve billing questions, maintain customer accounts, and collaborate with Sales, Finance, and Support. The work requires organized problem-solving, accurate documentation, and consistent adherence to established processes.
Key Responsibilities:
- Resolve customer and internal billing and subscription inquiries
- Review and reconcile orders, contracts, invoices, and payments
- Handle terminations and outstanding payment inquiries
- Maintain accurate customer account information and interaction records
- Collaborate with Sales, Finance, and Support teams
Requirements:
- Experience in administrative, billing, or support work
- Strong organizational and time management skills
- High attention to detail and accuracy
- Problem-solving ability within structured processes
- Strong English communication skills
Bring billing accuracy, customer support, and organized collaboration to Lightspeed's Montreal team serving subscription customers.
Billing Support Specialist Montreal in Montréal employer: Lightspeed Commerce, Inc.
At Lightspeed, we pride ourselves on being an exceptional employer that fosters a flexible and inclusive work environment, empowering our employees to thrive. With a strong focus on career growth, we offer continuous learning opportunities, equity options, and comprehensive benefits designed to support your well-being. Join us in Canada, where your voice matters in a culture that celebrates performance and innovation, making a meaningful impact in the world of commerce.
