At a Glance
- Tasks: Manage billing and collections while providing top-notch customer service.
- Company: Join Lifeline Canada, a leader in medical alert services for over 40 years.
- Benefits: Competitive salary, hybrid work model, and opportunities for career growth.
- Other info: Dynamic team environment with a focus on ethical and respectful relationships.
- Why this job: Make a real difference in the lives of seniors and at-risk populations.
- Qualifications: Bilingual in English and French, with a background in finance or accounting.
The predicted salary is between 50000 - 50000 $ per year.
Bilingual Collections Associate - Temp to Perm - Hybrid
Billing & Collections Temporary
Location: Toronto, ON, CA
Requisition ID: 1323
Salary Range: $50,000.00 To $50,000.00 Annually
About the Company
Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. This position of Bilingual English/French Billing Coordinator will be an integral role within our Lifeline Canada business.
Purpose
The purpose of the Bilingual Billing Coordinator role is to interact with customers, company sales and/or service representatives to handle a variety of accounts receivable and collection service functions. To perform, as a skilled worker, a number of Customer Service support tasks and to determine, based upon professional knowledge, how best to approach the task and how to solve abnormalities.
Job Duties and Responsibilities
- Reporting to the Accounts Receivable Manager, this position is responsible for ensuring accurate and timely payment of outstanding and overdue invoices and resolving invoicing discrepancies and disputes with customers while providing a high level of customer service to internal clients and third parties.
- The employee is expected to be in the office a minimum of 1 day a week after the onsite 6-week training period.
- Key responsibilities include:
- Enter monitoring service agreements and contract billing information, set up new subscriber accounts and all other account billing updates duties as required.
- Verify that company policies are followed and report any discrepancies or errors discovered for improvement and coaching opportunities.
- Make outbound collection calls on accounts with outstanding amounts and for Pre-authorized and Credit Card denied payments before next process run.
- Post daily cheques, prepare post-dated cheques and cash receipts for overdue accounts, prepare the weekly deposit and follow-up on returned mail.
- Answer incoming calls regarding accounting inquiries as well as CareMaster action queues and accounting voicemails.
- Run pre-billing reports; follow up on these records to ensure accurate revenue recognition.
- Process applications and reapplications for ASB subscribers.
- Follow up for return mail, update records and resend the accounting documents.
Skills and Qualifications
- Relevant university or college diploma in finance or accounting (Internal candidates: minimum 2 years Lifeline customer care experience).
- Bilingual English/French.
- Strong computer skills with a working knowledge of MS Office and intermediate Excel knowledge preferred.
- Ability to prioritize effectively.
- Ability to work under tight deadlines and under pressure.
- Capable of working independently and within a team environment.
- Detail oriented with the ability to process high volume of data with accuracy.
- Excellent judgment and decision-making skills.
- Ability to provide excellent customer service to both internal and external customers.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment process, please inform Human Resources (HRSupport@medicalalert.com) of any accommodation(s) that you may require to any materials or processes used to ensure your equal participation.
This position is for an existing vacancy.
Bilingual Collections Associate – Hybrid in Toronto employer: Lifeline
Lifeline offers a supportive work environment with a commitment to service delivery, making it an attractive employer for those looking to contribute to the well-being of aging individuals and at-risk populations. Employees benefit from opportunities to grow within a company that has been a trusted name in medical alert services for over 40 years. The hybrid work model provides flexibility, enhancing work-life balance.
