Responsibilities
- Warranty management:Oversee the end-to-end warranty claims process, from initial customer submission and validation to investigation, resolution, and final settlement.
- Administration:Maintain efficient administrative processes to support the sales and commercial teams, including order processing, invoicing queries, and customer inquiries.
- Training Management:Conduct needs assessments to identify knowledge and skill gaps within the commercial and customer-facing teams. Manage Technical Trainer position.
- Digitization:Lead the strategy and implementation of digital tools and platforms to transform the customer support experience.
- Technical Support:Act as a key escalation point for critical customer issues, managing client relationships and ensuring high levels of satisfaction and retention.
- Act as main point of contact for major projects, when assigned.
- Other duties as assigned.
Competencies
- 3-5 years of relevant work experience.
- Heavy Equipment Technician (HET) Journeyperson Certificate or a related Engineering Technology degree.
- Previous experience in Heavy Equipment business.
- Great attitude that will fit with the Liebher team, highly dynamic, functional team.
- A passion for learning and adapting to a constantly evolving industry.
Our Offer
- Extensive benefits with employer paid premiums starting day 1
- $5,000 annual License Bonus*
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3,000 annual allowance for continuing education
- International training & development work opportunities for select roles*
- Top of the line equipment
- And much more!
One Passion. Many Opportunities.
Business Operations Manager - Acheson in Ottawa employer: Liebherr-Canada Ltd.
Liebherr-Canada Ltd. is an exceptional employer that values safety, precision, and employee development in the heart of Burlington, Ontario. With a strong commitment to fostering a collaborative work culture, we offer comprehensive training programs and opportunities for career advancement, ensuring our technicians are equipped with the latest skills in heavy equipment diagnostics and repair. Join us to be part of a dynamic team where your expertise is recognized and rewarded, making a meaningful impact in the industry.
