Apply lending expertise and advice-based selling as a full-time Libro Connect Specialist in Libro Credit Union's Contact Center. Support Members by phone and digital channels.
This position serves high-potential Members within aligned market segments. You will understand financial situations and life goals while building long-term relationships through holistic conversations. The work includes personal lending, credit and risk, referrals, and collaboration with internal teams.
Key Responsibilities:
- Provide lines of credit, loans, and mortgage solutions
- Deliver proactive advice-based selling through calls, email, and text
- Use Prosperity Planner and budgeting tools during conversations
- Refer complex needs to Lending, Investment, or Business Coaches
- Apply regulatory compliance and smart risk decisions consistently
Requirements:
- Two to three years' financial institution experience
- Sales, cross-selling, and customer service experience
- Lending experience with strong credit and risk understanding
- Virtual Call Centre experience strongly preferred
- Passion for strengthening people's financial well-being
Bring lending knowledge, Member-focused advice, and sound risk judgment to Libro Credit Union's full-time Contact Center team.
Libro Connect Lending Specialist in Alton employer: Libro Credit Union
Libro Credit Union is an exceptional employer that prioritizes the financial well-being of its members and employees alike. Located in London, we offer a collaborative and inclusive work culture, competitive salaries, generous vacation time, and comprehensive benefits that support both personal and professional growth. As a Certified B Corporation©, we are dedicated to using business as a force for good, empowering our team members with opportunities for advancement and development while fostering a safe and respectful environment.
