Build Member relationships through inbound and outbound conversations as a full-time Libro Connect Specialist in Libro Credit Union's Contact Center. Use lending knowledge daily.
You will coach high-potential Members toward financial goals by exploring their situations, aspirations, and needs. The specialist supports personal lending, relationship-building calls, email, text, and seamless referrals to appropriate experts. Availability includes scheduled shifts within stated operating hours.
Key Responsibilities:
- Conduct holistic conversations about goals, needs, and aspirations
- Make inbound Member calls and outbound relationship-building calls
- Provide personal lending solutions tailored to Member needs
- Collaborate with sales teams and internal business segments
- Seek coaching and feedback to improve performance
Requirements:
- Two to three years' experience in a financial institution
- Experience in sales, cross-selling, and customer service
- Strong understanding of lending, credit, and risk
- Virtual Call Centre experience strongly preferred
- Accountability, courage, high performance, and inclusive mindset
Use financial services experience, collaborative selling, and Member coaching to help grow relationships within Libro's Contact Center.
Financial Services Contact Centre Specialist in Alton employer: Libro Credit Union
Libro Credit Union is an exceptional employer that prioritizes the financial well-being of its members and employees alike. Located in London, we offer a collaborative and inclusive work culture, competitive salaries, generous vacation time, and comprehensive benefits that support both personal and professional growth. As a Certified B Corporation©, we are dedicated to using business as a force for good, empowering our team members with opportunities for advancement and development while fostering a safe and respectful environment.
