Supervise Parliamentary Guides while delivering accurate interpretation and visitor services across Parliament's four locations. This role requires strong communication and people-management skills.
As an Interpretation Officer, Guide Supervisor, you will oversee daily tour operations and support a high-quality, inclusive visitor experience. You will coach staff, coordinate schedules, respond to inquiries, and deliver parliamentary programs. The position serves diverse audiences in client-facing settings.
Key Responsibilities:
- Supervise, mentor, and support Parliamentary Guides daily
- Coordinate tour schedules across four locations
- Support recruitment and deliver guide training
- Manage visitor inquiries and reservation requests
- Deliver guided tours and interpretive programs
Requirements:
- Post-secondary education related to position duties
- Experience supervising, training, mentoring, and providing feedback
- Client-facing heritage, tourism, or hospitality experience preferred
- Experience managing competing time-sensitive priorities
- Knowledge of Canadian Parliament and heritage interpretation
Apply supervisory, scheduling, communication, and interpretation expertise to support Parliamentary Guides and visitors across Parliament's service locations.
Parliamentary Guide Supervisor employer: Library of Parliament / Bibliothèque du Parlement
The Library of Parliament is an exceptional employer that fosters a unique and stimulating work environment, prioritizing agility, collaboration, and inclusion. With a commitment to employee growth through continuous training and development opportunities, staff can thrive in a hybrid work setting while contributing to meaningful projects that support the democratic process. Located in the heart of Canada’s capital, employees enjoy a vibrant cultural scene and the chance to make a significant impact within a non-partisan organization dedicated to excellence.
Contact Details:
Library of Parliament / Bibliothèque du Parlement Recruitment Team
