Join LGI Healthcare Solutions as a Healthcare Technical Support Advisor, focusing on improving user experience with exceptional technical assistance and empathetic communication. Support the healthcare sector with your problem-solving skills.
In this pivotal role, your primary responsibility will be effective support for healthcare clients. With a strong background in computer science and at least one year of technical support experience, you will help customers navigate technical challenges, ensuring a smooth resolution process. Your passion for technology and ability to communicate complex ideas clearly will enhance client satisfaction.
Key Responsibilities:
- Assist customers via phone and email with technical issues
- Provide step-by-step guidance through solutions
- Keep accurate records of all customer interactions
- Escalate complex problems to relevant technical teams
- Suggest best practices for effective product usage
Requirements:
- Bachelor's degree in computer science or related field
- 1-3 years in a technical support capacity
- Proficiency in French, with good English skills preferred
- Knowledge of Windows, experience with Linux or Solaris is a plus
- Ability to actively listen and resolve customer frustrations
Ensure quality technical support and drive improvements in healthcare technology with LGI Healthcare Solutions.
Healthcare Technical Support Advisor in Montréal employer: Lgi-Healthcare-Solutions-Sant
Travailler chez LGI en tant qu'Architecte de Solutions en Santé et IA, c'est rejoindre une entreprise qui place l'innovation au cœur de sa mission. Avec un environnement de travail collaboratif et dynamique, vous bénéficierez d'opportunités de croissance professionnelle tout en contribuant à des projets significatifs qui améliorent les systèmes de santé. De plus, notre engagement envers le développement continu et l'intégration de l'IA dans nos solutions vous permettra de rester à la pointe des avancées technologiques dans ce domaine crucial.
Contact Details:
Lgi-Healthcare-Solutions-Sant Recruitment Team
