Elevate customer service with LG as an HVAC Technical Support Trainer in North York, ON. You'll provide expert support and training for service partners in a hybrid work environment.
This permanent full-time position focuses on assisting Authorized LG Service Centers across Canada. As a Field Service/Technical Support Representative/Trainer, you will bring at least five years of HVAC experience, delivering high-level technical assistance and handling inbound inquiries. You will also document field quality issues and support parts inquiries while creating instructional articles and videos for publication.
Key Responsibilities:
- Handle inbound calls from Authorized Service Providers
- Provide technical expertise to resolve field issues
- Review and approve Return Authorization requests
- Document and report field quality issues
- Test and troubleshoot problem equipment in the lab
Requirements:
- Minimum 5 years servicing HVAC products
- Refrigeration License 313D and G2 license preferred
- Strong communication skills, verbal and written
- High School diploma or Skilled Trade Certificate
- Must have a valid driver's license
This role offers you a chance to enhance your technical skills while contributing to LG's commitment to customer satisfaction.
HVAC Technical Support Trainer at LG in Toronto employer: LG electronics, inc.
At LG Electronics Canada, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our North York office provides a hybrid work arrangement, allowing for flexibility while engaging in meaningful challenges that promote professional growth. With a strong commitment to diversity and inclusion, we ensure that every employee's unique contributions are valued, making LG not just a workplace, but a community dedicated to creating a better life for all.
