At a Glance
- Tasks: Help customers with inquiries and provide solutions in a friendly manner.
- Company: Join The Brick, a leading retail company focused on customer satisfaction.
- Benefits: Flexible benefits package, competitive pay, and career growth opportunities.
- Other info: Great chance to develop your leadership skills in a supportive environment.
- Why this job: Be part of a dynamic team that values customer service and teamwork.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 41600 - 44720 $ per year.
- Commercial Sr Associate, Customer Service
- Regular Full Time B0195-National Commercial Call Centre, Richmond Hill, ON, CA
- 2 days ago Requisition ID: 1822
- Salary Range: $41,600.00 To $44,720.00 Annually
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
The Brick is actively seeking to expand our service team.
We need enthusiastic people with a great customer focused attitude!
The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!
This position reports to the Operations Manager.
Responsibilities
- Respond to customer inquiries and offer solutions in a courteous and professional manner
- Follow up with customers to identify and support their needs
- Promote customer loyalty by providing exceptional customer support
- Maintain excellence in detail and customer service
- Promote team work within all departments
- Consistently follow up with customers on the progress of customer service related issues
- Process furniture warranty claims
- Understand, compliant with all Brick Group policies & procedures
- Review and follow up on operational reports on a daily basis
- Assist in the training of new operations staff
- Handle escalated customer service issues and offer solutions
- Increase location profitability and efficiency
- Other duties as assigned
Qualifications
- Experience in a customer service or sales role (retail environment asset)
- High school diploma or equivalent
- Exceptional communication skills, both written and verbal
- Excellent interpersonal and problem solving skills
- Proven ability to multitask and maintain organization
- Minimize errors and ensure a high-level of data entry accuracy
- Proficiency with computers and Microsoft Office programs
- Flexibility to work all shifts, including evenings and weekends, as required
- Why The Brick
- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- A dynamic environment to showcase your leadership talents.
The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process.
Commercial Sr Associate, Customer Service in Richmond Hill employer: Leon's Furniture
At Leon’s, we pride ourselves on being a Canadian-owned company with over 110 years of history, dedicated to providing exceptional customer service. Our collaborative work culture fosters a positive environment where employees can thrive and grow, with numerous success stories stemming from entry-level positions. With comprehensive benefits, profit sharing, and continuous training opportunities, joining our team means embarking on a rewarding career path in a financially stable and respected organization.
