Lead customer care operations at Leon's with strong organization and communication skills. Support after-sales service across phone, email, and in-person interactions.
As Assistant Customer Care Manager, you will support the main office and after-sales service department. The work combines customer service, administration, leadership, and problem-solving. You will help protect order accuracy, personal information, payments, and service expectations while supporting associates.
Key Responsibilities:
- Support daily main office and after-sales service operations
- Resolve customer concerns and escalated issues professionally
- Coordinate parts, repairs, returns, and damaged products
- Support associate training, coaching, scheduling, and development
- Act as department contact during manager absences
Requirements:
- Supervisory customer service or administration experience
- Strong leadership, communication, interpersonal, and problem-solving skills
- Ability to train, coach, and develop associates
- Excellent organization and time-management abilities
- Computer and office application proficiency
Bring leadership, customer service, organization, and sound judgment to Leon's customer care operations and after-sales service department.
Assistant Customer Care Manager Retail in Edmonton employer: Leon's Furniture Limited
At Leon’s, we pride ourselves on being a supportive and dynamic employer that values hard work and dedication. Our comprehensive employee benefits, extensive training programs, and clear pathways for career advancement make us an excellent choice for those looking to grow in the retail industry. Join our diverse team and be part of a well-respected Canadian company that has been serving customers for over 110 years, where your success story can unfold alongside ours.
