At a Glance
- Tasks: Lead customer quality programs and enhance customer experience through innovative solutions.
- Company: Join Lenovo, a global tech powerhouse focused on smarter technology for all.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on innovation and inclusivity.
- Why this job: Make a real impact by improving product quality and driving customer satisfaction.
- Qualifications: 5+ years in project management or engineering with strong communication skills.
The predicted salary is between 90000 - 110000 $ per year.
Lenovo is seeking a Customer Quality Program Manager to lead initiatives that enhance customer experience, improve product quality, and drive measurable business outcomes.
Working across engineering, quality, services, and leadership teams, this role identifies opportunities, aligns stakeholders, and delivers programs that turn customer insights into meaningful improvements for Lenovo products, services, and processes.
Key Responsibilities:
- Lead customer quality programs from concept through implementation
- Partner with customers and internal stakeholders to identify quality challenges and drive corrective actions
- Manage strategic initiatives focused on customer experience, quality improvement, and operational excellence
- Coordinate cross-functional teams across engineering, quality, services, manufacturing, and product development
- Develop executive presentations, project updates, dashboards, and leadership communications
- Support quality transformation initiatives, including analytics, AI enablement, automation, and process improvement
- Lead customer engagement activities, onsite visits, pilot programs, and feedback collection efforts
- Drive awareness and adoption of quality initiatives through communications, campaigns, and best-practice sharing
- Identify emerging risks, opportunities, and trends and translate them into actionable business recommendations
Qualifications:
- Bachelor's degree in Engineering, Business, Quality, or a related field
- 5+ years of experience in project/program management, engineering, and/or customer quality
- Strong project and stakeholder management skills
- Excellent communication and presentation skills
- Proven ability to lead cross-functional initiatives and influence without direct authority
- Strong analytical and problem-solving abilities
- PMP certification preferred
- Experience with customer-facing quality programs or escalation management
- Experience with data analytics, Power BI, AI, or digital transformation initiatives preferred
- Experience working in a global organization preferred
Basic Requirements:
- 5+ years of project/program management, engineering, and/or quality experience
Customer Quality Program Manager in Morrisville employer: Lenovo
Lenovo is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the Global Talent Acquisition Lead role based in North America. Employees benefit from comprehensive professional development opportunities, competitive compensation packages, and a collaborative environment that encourages innovation and growth. Joining Lenovo means being part of a forward-thinking team dedicated to shaping the future of technology and cloud solutions.
