At a Glance
- Tasks: Lead and improve Canada’s 2nd Stage Configuration Services Operations.
- Company: Join Lenovo, a global tech powerhouse with a bold vision.
- Benefits: Competitive salary, bonuses, and comprehensive benefits package.
- Other info: Opportunity for career growth in a collaborative, global team.
- Why this job: Make a real impact in a dynamic environment focused on innovation.
- Qualifications: Bachelor's degree and experience in operations management required.
The predicted salary is between 92000 - 140990 $ per year.
We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.
Job Summary
Lenovo is seeking a Canada GICS CFS Operation Leader to lead the Canada 2nd Stage Configuration Services Operation. The leader in this role will strengthen operational governance, enable growth, and manage overall costs.
Key Responsibilities
- Lead continuous improvement of Canada CFS, including capacity planning and throughput management using known site constraints.
- Design and implement business and system processes to reduce human-error-driven misses and improve delivery reliability.
- Drive structured governance for risk/issue management, escalations, and KPI visibility to ensure predictable outcomes and strong seller confidence.
- Ensure operational readiness to continue to expand Canada’s lifecycle services scope (kitting/configuration, repair coordination, asset management, disposal & certified data erasure).
- Ensure strong inventory management for customer owned inventory (including returns).
- Clearly define handovers for new CFS projects.
- Validate project intake governance for North America CFS/ITC work: validate request details, ensure clear requirements and order flow into CFS, and coordinate across ITC/SMO/logistics as needed.
- Complete First Article Test, collaborate with In-take PM and DWS to rollout schedules, shipment coordination, and executive-ready status/risk reporting.
- Work with worldwide GICS/CFS counterparts to maintain global process alignment.
Basic Qualifications
- Bachelor’s degree or equivalent practical experience.
- Demonstrated experience in operations management in a services delivery/supply chain/fulfillment/configuration environment.
- Strong ability to drive cross-functional execution (Sales, Delivery, Supply Chain, Operations, IT) and establish clear governance and operating cadence.
- Proven capability to implement process controls that reduce errors and improve delivery quality.
Preferred Qualifications
- Working knowledge of CFS service capabilities relevant in Japan (e.g., Autopilot / VPN-based staging, BIOS customization, labeling/asset management, lifecycle returns & certified data wipe).
- Proven experience driving data-driven transformation.
About You
You are a highly organized, detail-oriented leader who can simplify complexity and turn fragmented workflows into a predictable operating system. You communicate clearly with executives and front-line operators alike, and you are comfortable taking ownership in ambiguous environments to stabilize operations and accelerate growth.
PAY TRANSPARENCY
The anticipated annual compensation range for this position is 92,000–140,990 CAD. Final compensation will be based on relevant experience, skills, and business considerations. Individuals may also be considered for bonuses and/or commissions. Lenovo’s various benefits can be found at www.lenovobenefits.com.
If you require an accommodation to complete this application, please contact ability@lenovo.com.
Canada CFS Operation Leader in Markham employer: Lenovo
Lenovo is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the Global Talent Acquisition Lead role based in North America. Employees benefit from comprehensive professional development opportunities, competitive compensation packages, and a collaborative environment that encourages innovation and growth. Joining Lenovo means being part of a forward-thinking team dedicated to shaping the future of technology and cloud solutions.
