Lead global service readiness for Lenovo’s Tier 1 and Tier 2 customers from Morrisville, North Carolina, using customer focus and strong communication. As Cloud Services Provider Senior Manager, you will drive readiness excellence for Lenovo’s largest revenue growth area. The work combines worldwide team leadership, customer escalation management, lifecycle services advice, cost control, and operational efficiency. You will collaborate across a complex, matrixed organization while supporting customized solutions for major customers. Key Responsibilities:
Lead worldwide services and readiness teams Drive support, delivery, and parts backlog escalations Manage customer timelines, targets, costs, and KPIs Provide lifecycle services advice and cost estimates Represent services in weekly worldwide meetings Requirements:
Bachelor’s degree in business, information technology, engineering, or related field Seven to ten years of relevant professional experience Experience in program management, operations, or customer support Strong communication and stakeholder influence skills Complex problem-solving and cross-functional collaboration abilities Apply global leadership, customer escalation expertise, and service readiness discipline to Lenovo’s cloud services organization.
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