At a Glance
- Tasks: Ensure smooth operation of end-user devices and troubleshoot technical issues.
- Company: Join Ledcor, a top diversified construction company with a focus on diversity and inclusion.
- Benefits: Competitive salary, health benefits, and opportunities for skill development.
- Other info: In-office role with potential travel; great career growth opportunities await!
- Why this job: Make a real impact by supporting cutting-edge technology in a dynamic environment.
- Qualifications: 5+ years in a similar role and strong communication skills required.
The predicted salary is between 80000 - 86350 $ per year.
As the System Support Analyst, reporting to the System Support Team Lead, you will ensure all end-user devices operate smoothly and efficiently. This role handles a wide range of technical responsibilities, including device setup, software installation and configuration, and troubleshooting complex hardware and software issues. Support is provided both in person and remotely. Success in this position requires strong technical expertise, attention to detail, and the ability to communicate technical concepts in a clear, user-friendly way. The analyst will work with diverse IT infrastructure such as laptops, mobile devices, printers, networks, cloud services and may also contribute technical insights to projects as needed. This is a 6 month fixed term position to begin with a possible extension.
Essential Responsibilities:
- Installing, configuring, and maintaining end point devices, including printers, workstations, networks, cloud-based services, audio/video equipment and peripherals.
- Installing, configuring, and maintaining various software applications, troubleshooting complex technical issues related to productivity software, communication tools, and business applications.
- Proficient with and strong knowledge of all operating systems such as Windows, Android & iOS and able to troubleshoot related issues quickly and efficiently.
- Provide end-user support for hardware, software and network issues, including troubleshooting hardware and software components, replacing faulty equipment, identifying root causes, and making recommendations for appropriate solutions.
- Partner and collaborate with internal and external technical resources as required.
- Respond to and resolve IT incidents and service requests in a timely and efficient manner, ensuring that end-users are informed of the status of their requests.
- Strong understanding of IT security principles and practices, including antivirus software, firewalls, and security policies and procedures.
- Strong understanding of network infrastructure, including switches, routers, and firewalls, and the ability to troubleshoot complex networking issues.
- Responsible for setting up and maintaining IT infrastructure, ensuring these systems are optimized for performance and security.
- Assist with continuously reviewing and improving complex IT processes and procedures to identify and recommend updates.
- Provide technical advice and guidance to stakeholders on potential issues.
Qualifications:
- 5+ years experience within a similar position dealing with executive support.
- Superior communication skills and proven experience working with executives and key stakeholders.
- 2-year Technical Diploma in Computer Science required; Bachelor’s degree in Computer Science or Computer Engineering is an asset.
- Proficiency with cloud applications and tools, including Microsoft Azure, Intune, Autopilot, Microsoft Endpoint, Exchange Online, Cloud Printing, Fax Systems, and ServiceNow.
- Strong knowledge of on-premises services, such as Microsoft Active Directory and File Servers.
- Experience with collaboration platforms like Microsoft Teams and Zoom.
- Expertise in cloud-based software, including Microsoft 365, SharePoint, Visio, and Project.
- Familiarity with networking technologies and tools, such as Cisco, Fortinet, Meraki, and various internet connection types.
- Strong understanding of operating systems, including Windows 10/11, Android, and iOS.
- Excellent troubleshooting, analytical, and problem-solving abilities.
- Strong communication and interpersonal skills, including the ability to explain technical information clearly to non-technical users.
- Ability to manage multiple priorities, work effectively under pressure, and meet deadlines in a fast-paced environment.
Work Conditions:
- Ability to lift up to 50lbs.
- This is an in-office role for 5 days a week along with occasional travel to project sites when required.
Compensation: $62,800.00 - $86,350.00. This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.
Additional Information: The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes. Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.
Employment Equity: At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals are encouraged to apply.
System Support Analyst in Toronto employer: Ledcor
Ledcor is an exceptional employer that values safety, quality, and teamwork in the construction industry. Located in Toronto, we offer a dynamic work culture that fosters professional growth through mentorship and collaboration, ensuring our employees are equipped to excel in their careers. With a commitment to health and safety compliance, we provide a supportive environment where your contributions directly impact project success and team morale.
