System Support Analyst

As the System Support Analyst, reporting to the System Support Team Lead, you will ensure all end-user devices operate smoothly and efficiently. This role handles a wide range of technical responsibilities, including device setup, software installation and configuration, and troubleshooting complex hardware and software issues. Support is provided both in person and remotely. Success in this position requires strong technical expertise, attention to detail, and the ability to communicate technical concepts in a clear, user-friendly way. The analyst will work with diverse IT infrastructure such as laptops, mobile devices, printers, networks, cloud services and may also contribute technical insights to projects as needed.

Essential Responsibilities:

• Installing, configuring, and maintaining end point devices, including printers, workstations, networks, cloud-based services, audio/video equipment and peripherals.
• Installing, configuring, and maintaining various software applications, troubleshooting complex technical issues related to productivity software, communication tools, and business applications.
• Providing end-user support for hardware, software and network issues, including troubleshooting hardware and software components, replacing faulty equipment, identifying root causes, and making recommendations for appropriate solutions.
• Partnering and collaborating with internal and external technical resources as required.
• Responding to and resolving IT incidents and service requests in a timely and efficient manner.
• Maintaining a strong understanding of IT security principles and practices.
• Understanding network infrastructure, including switches, routers, and firewalls, and troubleshooting complex networking issues.
• Setting up and maintaining IT infrastructure, ensuring systems are optimized for performance and security.
• Assisting with continuously reviewing and improving complex IT processes and procedures.
• Providing technical advice and guidance to stakeholders.

Qualifications:

• 5+ years experience within a similar position dealing with executive support.
• Superior communication skills and proven experience working with executives and key stakeholders.
• 2-year Technical Diploma in Computer Science required; Bachelor’s degree in Computer Science or Computer Engineering is an asset.
• Proficiency with cloud applications and tools, including Microsoft Azure, Intune, Autopilot, Microsoft Endpoint, Exchange Online, Cloud Printing, Fax Systems, and ServiceNow.
• Strong knowledge of on-premises services, such as Microsoft Active Directory and File Servers.
• Experience with collaboration platforms like Microsoft Teams and Zoom.
• Expertise in cloud-based software, including Microsoft 365, SharePoint, Visio, and Project.
• Familiarity with networking technologies and tools, such as Cisco, Fortinet, Meraki.
• Strong understanding of operating systems, including Windows 10/11, Android, and iOS.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Ability to manage multiple priorities, work effectively under pressure, and meet deadlines in a fast-paced environment.

Work Conditions:

• Ability to lift up to 50lbs.
• This is an in-office role for 5 days a week along with occasional travel to project sites when required.

Compensation: $62,800.00 - $86,350.00. This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.

Additional Information: The Ledcor Group of Companies is one of North America’s most diversified construction companies. Our workplace culture has been recognized as one of Canada’s Best Diversity Employers and a Top 100 Inspiring Workplace in North America. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Employment Equity: At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer.