Field CTO in Toronto

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world’s leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers.

This position involves contributing to HashiCorp’s offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM’s cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

The Field CTO role is a high-impact position passionate about executive-level engagement, field enablement, and strategic product feedback. As a Field CTO, you act as an extension of the CTO and CEO to strategically enable and support sales teams by building pipelines, closing opportunities, and maintaining long-term relationships with customer leadership teams. You are a trusted advisor to our customers, providing business, technical, and organizational guidance and thought leadership to drive customer outcomes.

You work closely with regional sales leadership to focus on top-priority accounts within the theater with significant pipeline impact. As the technical leader and executive sponsor for key accounts, you deeply understand the customer’s technical landscape and can articulate how HashiCorp’s products drive their business success. You also broadly influence the strategic direction for customer messaging through collaboration with the Strategy team, R&D, the broader field, and industry events.

Dynamic communication and presentation skills amongst varied audiences of both business and technology leaders are essential for success in this role, and you should be as adept at engaging with the customer’s C-level executives as you are working closely with internal product and engineering teams.

In this role you can expect to:

• Work closely with field marketing teams to spread awareness and support pipeline building via customer touch points (round tables, workshops, etc), conferences, strategic events, blogs, webinars, and whitepapers, among other opportunities.
• Aggregate and synthesize customer feedback on product messaging, pricing, and capabilities and communicate those findings to the relevant internal organizations (sales, marketing, R&D, enablement, services).
• Coordinate with the regional sales team to establish relevant relationships and act as a technical lead and trusted advisor to accelerate the pipeline for strategic accounts.
• Understand the customer’s technical, people, and process needs, and articulate how HashiCorp’s products can meet those needs for the enterprise.
• Work closely with the field teams to identify opportunities for product adoption, expansion, and extension within their accounts, to communicate a unified vision, and to collaborate through thought leadership.
• Collaborate with product and marketing teams to provide feedback on customer needs and struggles to ensure our products’ proper future direction and success.
• Drive customer CISO/CxO engagements with the field teams.
• Validate and contribute to technical materials, standard methodologies, etc., based on field experience to continuously up-level and enable our internal partners.
• Lead executive briefings and advisory boards with customers, partners, and prospects.
• Educate, mentor, and promote upskilling within the sales and customer success teams on HashiCorp’s products through internal enablement efforts.

Required education: Bachelor’s Degree

Preferred education: Master’s Degree

Required technical and professional expertise:

• You must have an Engineering/CS/MIS Bachelor’s Degree or strong relevant industry experience;
• Have a history of executive engagement or served at an executive level;
• Enjoy speaking in front of crowds, from small to very large, virtually;
• Are a well-rounded SME with technical depth in cloud automation, DevOps, and security;
• Have recent industry experience and deep technical background in DevOps & infrastructure automation tooling;
• Have a high-level understanding of the design principles for distributed computing architectures;
• Have the ability to interact with and influence business decision-makers (CxO) and technical decision-makers within the Global 2000;
• Have experience leading or selling to large enterprise environments;
• Can understand and communicate the value proposition of strategic and tactical solutions for complex enterprise use cases;
• Can participate in dynamic conversations around sales mechanics that will enable you to influence key stakeholders positively;
• Have the ability to act as an industry thought leader in both customer meetings and public settings;
• Excel at staying close to industry trends to gain a deeper product understanding;
• Have strong verbal, written, visual communication, and presentation skills, particularly in ad-hoc situations (comfortable on a whiteboard);
• Fluent English.

Preferred technical and professional experience: Familiarity with IBM and HashiCorp products and services.