Technical Support Professional Internship in Markham

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let’s talk.

Your role and responsibilities:

• We have 1 position available for an enthusiastic Support Engineer, in our world-wide customer support team for IBM Compilers in IBM Software Group.
• We are seeking a motivated and innovative individual to provide remote technical support.
• This role specializes in problem determination/problem source identification skills for compilers and software built using these compilers, utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
• The responsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate, recommend and implement new, or improvements to existing, technical support tools, procedures, and processes, and contribute to department attainment of organizational objectives and high customer satisfaction.

This position requires a comprehensive understanding of, or the willingness to learn about, compilers, AIX and z/OS operating systems, proven experience using general troubleshooting tools and commands for this platform, and knowledge of tools and commands for analyzing system and heap dumps. Familiarity with troubleshooting compiled applications is essential. The individual will work with other Technical Support teams within IBM and desire to continuously learn and share expertise.

Required education:

• High School Diploma/GED

Required technical and professional expertise:

• Experience in a customer facing role
• Analytical ability (Problem determination/troubleshooting/researching)
• Good time management and organizational skills
• Self-starter & ability to work effectively in a team environment
• Strong technical background in computer systems
• Excellent communication skills
• Self-motivated and proactive to solve problems and accomplish assignments
• Logical and analytic approach to problem solving
• Organized, analytical and methodical
• Highly reliable, team player
• Very good spoken and written English skills, other foreign language is a plus
• Ability to explain/describe technical concepts both verbally and written

Preferred technical and professional experience:

• Experience with IBM Compilers (C/C++, COBOL, PL/I, Python, Go, etc…)
• Understanding of compile, link/bind and execute steps
• Includes understanding of compile options
• Includes understanding of Runtime libraries

Experience in any of the following is considered an asset:

• Familiarity with VS Code
• Understanding of cloud computing concepts
• Understanding of AI concepts
• Good knowledge of Windows and Linux operating systems

Must have the ability to work in Canada without sponsorship. This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.