Support ABC Fitness customers in English and Spanish through Zendesk, email, live chat, and phone while owning issues through resolution.
As a Customer Support Specialist, you will serve a diverse global customer base and build customer service experience. You will explain solutions clearly, identify technical issues, and maintain customer details in the CRM. The role also involves supporting product learning and improvement.
Key Responsibilities:
- Provide clear support through email, chat, and phone
- Own customer issues from contact through resolution
- Report potential technical issues to the Product team
- Create and maintain knowledge base articles and saved replies
- Update customer details in the CRM
Requirements:
- At least one year in a customer-facing role
- Bilingual proficiency in English and Spanish
- Excellent customer relationship management skills
- Strong empathy for customer challenges and pain points
- AI literacy, curiosity, and adaptability
Bring bilingual communication, customer relationship management, and Zendesk support skills to ABC Fitness customers worldwide.
