Transform your career as a Service Manager specializing in HVAC and plumbing. Leverage your experience to lead a dynamic team and exceed customer expectations with exceptional service.
In this role, you will oversee service operations, ensuring high standards and effective team management. You'll train technicians, handle escalated customer service issues, and maximize operational productivity. Collaboration with dispatchers and support staff is crucial for maintaining service readiness and performance metrics.
Key Responsibilities:
- Direct daily operations of service department
- Coach and manage service technicians
- Ensure optimal revenue through dispatch oversight
- Resolve customer service escalations
- Maintain exceptional quality standards
Requirements:
- 8+ years of HVAC/plumbing experience
- 2+ years in a leadership capacity
- Familiarity with dispatch/job tracking applications
- Highly organized and detail-oriented
- OSHA certification preferred
Lead your team to success while ensuring outstanding service delivery and customer satisfaction.
Operations Manager in Service Industry in Greater Sudbury employer: Lavallee Systems
At Lavallee Systems, we pride ourselves on being more than just an employer; we are a community that fosters growth, innovation, and teamwork. With competitive salaries reaching up to $140,000, generous paid time off, and a commitment to employee development, our work culture is designed to empower you to thrive in your career while making a meaningful impact in the HVAC industry. Join us in Eastern Massachusetts, where your skills will be valued, and your contributions will help shape the future of our award-winning team.
