Larga Baffin seeks a Client Care Supervisor skilled in coaching staff, resolving escalated concerns, and maintaining dependable Front Desk service. Rotational on-call participation is required.
Reporting to the Manager of Client Care, you will help deliver client service standards at a busy medical-care facility. Responsibilities span staff supervision, training, scheduling, security procedures, and communication with partners. The position suits an experienced customer service leader who can manage priorities and pressure.
Key Responsibilities:
- Support performance management and address staff concerns
- Review electronic timesheets for departmental accuracy
- Coach staff on customer service and emergency procedures
- Coordinate with Facilities, Transportation, and Food Services
- Support referrals, accommodations, travel documentation, and partner communication
Requirements:
- Five to seven years in customer service
- Three or more years supervising or leading teams
- Hospitality and Tourism or related post-secondary education
- Strong training, mentoring, decision-making, and problem-solving skills
- First Aid, CPR, and AED certification or willingness to learn
Use supervision, training, and problem-solving strengths to support Larga Baffin clients, staff, and Front Desk operations.
Larga Baffin Client Services Lead employer: Larga Baffin Ltd.
Larga Baffin is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for professionals seeking meaningful careers in finance. With a strong commitment to employee growth, the organization offers opportunities for continuous improvement and development, while also valuing the unique cultural perspectives of its team members. Located in Nunavut, Larga Baffin provides a supportive environment where employees can thrive both personally and professionally, contributing to the well-being of the community they serve.
