Inside Sales Account Manager – Canada in Swan River

LAPP is a family-owned company headquartered in Stuttgart and a global leader in cable and connection technology. Founded in 1959, we are still fully family-owned today. With around 5,800 employees, we are operating in over 80 countries – globally connected and regionally rooted. Working at LAPP means more: this is where inventive spirit and a hands-on mentality meet cherished values and tradition. We offer all employees the freedom to develop and pursue new opportunities. Flexibility and personal responsibility are just as important to us as a family-friendly work environment. We value all our colleagues with their talents, ideas and perspectives.

The individual in this role must be located in Canada.

Summary

Under the general direction of the Inside Sales Manager, this individual is responsible for providing support to customers and outside sales representatives, ensuring the customer’s needs are met. Primary activities in this role include:

• Making outbound calls to customers
• Processing requests for quotes
• Processing orders
• Supporting the full sales process
• Maintaining and developing quality relationships with clients
• Following up with customers

Essential Duties and Responsibilities – include the following. Other duties may be assigned:

• Process Request for Quotes (RFQ) by issuing SAP generated quote for all requests based on an understanding of market conditions and historical pricing.
• Participate in internal collaboration in determining an appropriate course of action for a given sales opportunity based on set expectations that are consistent with the company’s strategic direction.
• Act as a liaison between the customer and departments within LAPP to ensure satisfaction based on the customer’s needs, costs and time constraints.
• Provides high level technical support or redirects technical inquiries to the appropriate Product Management contact.
• Proactively seeks customers through cold calling new potential customers, reconnecting with lapsed customers, and other customer opportunities.
• Creates call plans and executes those plans via proactive calling campaigns with a primary focus on increasing sales growth YOY.
• Follows up on Quotations by contacting customers by phone, email, or through the Sales managers.
• Assist in obtaining market data and provide feedback to Management, Product management, and Sales Teams as needed.
• Assists customers to improve delivery dates by initiating expedites in SAP along with CSR.
• Receives, enters, and verifies orders from customers.
• Track and manage win ratio and profitability based on set expectations.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications and Education Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Bachelor’s degree from a College or University program.
• Minimum of three (3) years related experience and/or training or equivalent combination of education and experience in Inside Sales.
• Experience in the wire and cable industry preferred.

Language Skills

Fluency in English written and spoken is required. Fluency in French is preferred.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Travel Requirements

For positions located outside of NJ, the ability to travel to the NJ office periodically during the year would be required.

Computer Skills

To perform this job successfully, an individual should be proficient in Microsoft Office Suite (specifically Excel) and be proficient in using the Internet and Lotus Notes Database programs. Experience with SAP is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Compensation

After thorough market analysis, LAPP takes many factors into consideration when determining base salary such as experience, knowledge, skills, abilities, etc. of the candidate. The base salary range for this role is $75,000 - $85,000 CAD plus participation in LAPP's bonus plan. We also offer a comprehensive benefits package including Medical, Vision, Dental, Paid Time Off, Paid Holidays, 401(k), HSA/FSA, Life Insurance, and more!