Senior Knowledge Management Consultant, AI & Content Strategy in Montréal

Job Title: Senior Knowledge Management Consultant, AI & Content Strategy Location: Montreal (day 1 onboarding onsite/in-office presence required 4x/week) Years of experience: 7-10

Position Overview In the Human Capital Management division, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools they need to succeed.

What you'll do in the role

• Lead the evolution of HR’s knowledge architecture and content strategy, establishing common structures, standards and lifecycle principles that improve consistency across decentralized HR teams.
• Advise HR leaders, content owners and subject‑matter experts on reducing fragmented or duplicative content and adopting a more unified, governed model across Ask HR and other employee‑facing channels.
• Evolve AI‑ready content standards as employee consumption channels, product capabilities, retrieval performance and AI‑enabled experiences develop, ensuring HR knowledge remains clear, governed and effective.
• Lead cross‑functional reviews of how knowledge supports AI‑enabled employee journeys, translating findings into executive‑ready recommendations, priorities and roadmaps that align HR, Product and Technology.
• Work alongside KM team members, coaching them on knowledge architecture and AI‑readiness practices and turning strategy into clear guidance they can apply in their day‑to‑day work.
• What you’ll bring to the role
• Bachelor’s degree or equivalent practical experience.
• 7–10 years of experience in knowledge management, information architecture, enterprise content, content strategy or a related discipline.
• Experience improving how enterprise knowledge is structured, classified and governed, using approaches such as content models, taxonomy or metadata.
• Practical experience applying generative AI or retrieval‑augmented generation (RAG) to enterprise knowledge or content, with an understanding of the factors that influence retrieval quality.
• Demonstrated ability to influence without direct authority, build alignment with senior stakeholders, and move ambiguous, cross‑functional work forward across multiple workstreams in a global or decentralized organization.
• Strong analytical and facilitation skills, and excellent written, verbal and presentation skills, with the ability to turn complex findings into clear, executive‑ready recommendations and roadmaps.
• Collaborative approach and genuine interest in developing others, including explaining complex concepts simply and giving junior colleagues clear direction they can act on.
• Strong organization and prioritization skills, with the ability to manage competing demands while maintaining momentum and quality.
• Preferred Skills
• Experience in one or more of the following areas would be beneficial: Enterprise content and AI platforms such as Adobe Experience Manager, Azure AI Search, Microsoft Copilot Studio or comparable technologies.
• Taxonomies, ontologies, semantic models or structured-content approaches that support AI retrieval or agentic use cases.
• Content‑readiness assessments, retrieval evaluation or knowledge‑health measurement.
• Regulated, global or decentralized organizations, preferably supporting HR or employee‑service experiences.
• Change adoption, author enablement or capability‑building related to new content standards and ways of working.
• EEO

*// EEO Employer Minorities/ Females/ Disabled/ Veterans/ Gender Identity/ Sexual Orientation //*

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