Decision Support Analyst in Whitby

Lakeridge Health is more than a hospital. It is a health network that includes five hospitals, a long-term care home, a community-based surgical centre, and more than 30 community sites across the Durham Region. Guided by our vision of One System. Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a place where the best people want to start, grow, and finish their careers in health care. We are focused on fostering an environment that’s inclusive, compassionate, innovative, and joyful.

The Data & Analytics portfolio at Lakeridge Health oversees the end-to-end journey from data to information including Patient Registration, Chart Management, Coding, Decision Support and Release of Information. Together, this team enables the collection, organization, standardization & protection of key health information to enable internal & provincial analyses related to quality, performance, planning, efficiency, and sustainability. The Analytics team identifies and manages data, develops methodologies, conducts analyses, and delivers reports, dashboards and summaries. The team also provides consultation and interpretation of results to all areas of Lakeridge Health, including all Clinical Services and Programs as well as non-clinical areas such as Human Resources, Quality & Risk, Capital Planning, and Strategy. The team is in high demand and widely recognized for its expertise, quality of work, and invaluable contributions to both the organization's daily operations and long-term planning.

The Decision Support Analyst leverages strong analytical skills and knowledge of patient-related and hospital utilization data to support evidence-based decision making, to monitor performance against corporate and program-level goals and targets, as well as identify and evaluate trends and potential opportunities for improved health system performance. The Consultant supports various hospital clinical programs and the senior management team through the extraction, analysis, interpretation, presentation and dissemination of data-driven insights. This includes extracting data from Epic health information system and other data sources as well as developing and maintaining reporting content within Epic using tools such as Radar Dashboards, Report Workbench and SlicerDicer.

The Decision Support Analyst will support the Substance Use Disorder Integrated Care Pathway (SUD ICP) initiative by applying analytical skills to strengthen the data quality of the SUD ICP dashboard and associated metrics. Working collaboratively with the ED, Mental Health and Addictions, and other teams, the Consultant will work to ensure that all metrics related to the Mental Health and Addiction Provincial Data Set (MHA-PDS) are accurately captured and submitted to Ontario Health in accordance with provincial standards.

Duties And Responsibilities

• Maintain, troubleshoot, investigate, and develop reporting products and tools.
• Work collaboratively across departments to investigate issues, propose solutions and help implement strategies accordingly.
• Support client needs by building or modifying existing content to meet their requirements.
• Design and develop dashboards, reports, metrics in Epic & Power BI reporting systems.
• Extract data from SQL databases, both Epic (Clarity & Caboodle) and non-Epic sources.
• Create, maintain, and enhance documentation on reporting solutions and processes.
• Apply data governance principles to all reporting and data assets.
• Attend meetings, courses, and workshops as needed.

Qualifications

• Bachelor-level degree in an area of Science, Health Informatics, or similar degree is required; a master's degree or higher-level education is considered an asset.
• 3 years of progressive experience working in data or analytics services or equivalent role, or combination of experience and graduate-level education.
• Knowledge and experience with Epic health information system and its reporting modules (Cogito, Clarity, Caboodle) is preferred. Active certification in these modules or ability to achieve certification is required.
• Working knowledge of Wait Time Information System (WTIS) and national/provincial datasets (e.g. DAD, NACRS, CCRS, NRS, OMHRS, etc.).
• Knowledge and experience with analytic tools, including but not limited to Microsoft Power BI, SQL, IntelliHealth, and Excel.
• Knowledge of mental health and addictions settings and services is strongly preferred. Familiarity with ED processes and practices is an asset.
• Advanced expertise in data science techniques (e.g. machine learning, predictive analytics, NLP, etc.) is a strong asset.
• Proven ability to manipulate and analyze data using various software tools and to present complex ideas clearly to non-technical stakeholders.
• Strong aptitude for analysis, interpretation and attention to detail.
• Ability to work independently and as part of a diverse team.
• Strong interpersonal and organizational skills.
• Demonstrated creativity and latitude in problem solving. This includes the ability to prioritize and execute multiple competing tasks.
• Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy.

At Lakeridge Health, we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive, and accessible. We are committed to employing a workforce that is representative of the diverse community we provide services to and welcome applications from all qualified applicants from all backgrounds. Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodation at any point during the application and hiring process, please contact recruitment@lh.ca.

Conditions Of Employment: The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures. Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months. Lakeridge Health is committed to providing a safe and healthy work environment for all team members and patients. New Lakeridge Health team members will be required to complete a Pre-employment Health Assessment as a condition of employment.