At a Glance
- Tasks: Conduct engaging F&I consultations via phone and video, closing sales and enhancing customer experience.
- Company: Join Pfaff Automotive, a leader in the automotive industry with a passion for performance.
- Benefits: $100,000+ earning potential, medical benefits, paid time off, and professional growth opportunities.
- Other info: Flexible hours with opportunities for advancement in a thriving dealership network.
- Why this job: Make an impact in automotive finance while working in a dynamic and supportive environment.
- Qualifications: Proven F&I sales experience and exceptional communication skills are a must.
The predicted salary is between 90000 - 110000 $ per year.
Drive Your F&I Career Forward with Pfaff Automotive BMW & MINI Markham is looking for an experienced, results-driven Financial Services Specialist to join our team. This is a unique opportunity for a proven automotive F&I professional who thrives on building value, overcoming objections, and closing sales while delivering a premium customer experience. This is not a traditional in-dealership F&I Manager position. The Financial Services Specialist will primarily conduct scheduled customer consultations by phone and video, presenting protection products and F&I solutions and successfully closing sales through these channels.
Please note: References to “remote” consultations in this posting refer specifically to customer interactions conducted by phone and video. The work-location arrangement for this position should not be characterized as remote at this time. Our dealership team will manage document verification, contracts, signatures, and funding, allowing you to focus on customer engagement, identifying opportunities, building value, and maximizing F&I product sales.
What You’ll Do
- Conduct scheduled F&I customer consultations by phone and video
- Review available customer and sales opportunities each day and prioritize follow-up activity
- Present protection products and F&I solutions based on individual customer needs
- Build value and confidently communicate product features and benefits
- Handle customer questions, overcome objections, and close F&I product sales
- Follow up on customer opportunities where appointments were not booked or scheduled consultations were not completed
- Re-engage customers as appropriate to maximize available F&I sales opportunities
- Track product sales through the store handoff process to support visibility and follow-through
- Partner closely with the dealership team to ensure a smooth handoff following each customer consultation
- Consistently work toward established sales, gross profit, and product penetration objectives
- Maintain accurate customer, appointment, follow-up, and sales information
- Deliver a professional, premium customer experience throughout every interaction
What You'll Bring
- Proven automotive F&I sales experience
- Strong gross profit per vehicle results
- Demonstrated product penetration performance
- Consistent deal volume
- Proven ability to meet or exceed F&I sales targets
- Experience engaging and closing customers through phone, video, or similar consultation channels
- Exceptional objection-handling and closing skills
- Strong follow-up skills with the ability to capitalize on missed or incomplete opportunities
- Excellent communication and customer relationship-building abilities
- Solid knowledge of automotive F&I and protection products
- Ability to independently manage opportunities, appointments, follow-ups, and sales activity in a results-driven environment
Please note: Strong F&I administrative or paperwork experience alone is not sufficient for this position. We are seeking a proven sales-focused F&I professional who can demonstrate the ability to identify opportunities, build value, overcome objections, follow up effectively, and close business.
Schedule
Candidates must have flexibility to work: Afternoons, Evenings, Saturdays
Total Rewards
BMW & MINI Markham offers a comprehensive benefits package designed to support you and your family, with options that include:
- $100,000+ annual earning opportunity for a strong performer
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Disability Coverage
- Life Insurance
- RRSP Plans
- Employee Stock Purchase Plan
- Professional Development & Growth Opportunities
- Vehicle Purchase Discounts
- Employee Assistance & Wellness Programs
We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted. Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
Financial Services Specialist in Markham employer: L0474 BMW Markham
At Pfaff Automotive BMW & MINI Markham, we pride ourselves on being an exceptional employer that values our employees as the heart of our organization. With a comprehensive benefits package, including a $100,000+ annual earning potential and professional development opportunities, we foster a supportive work culture that encourages growth and success. Located in Markham, ON, our dealership offers a dynamic environment where you can thrive in your F&I career while delivering premium customer experiences.
