Join Kuehne+Nagel as an Air Logistics Customer Care Manager, where you'll enhance customer satisfaction and drive profitability. This pivotal role impacts global logistics directly.
As a key leader, you will manage a team dedicated to providing top-notch customer service and optimizing logistics processes. Your focus on growth and retention will substantially influence the organization. This role demands strong analytical skills, effective communication, and a deep understanding of air freight operations.
Key Responsibilities:
- Lead teams to improve customer experiences and growth
- Execute customer ownership model and performance tracking
- Optimize workload allocation for better efficiency
- Drive change initiatives for enhanced operations
- Communicate effectively regarding shipment updates and resolutions
Requirements:
- Bachelor's degree in Logistics or Supply Chain preferred
- 5+ years of freight forwarding experience, specifically in Air Logistics
- Leadership experience managing teams
- Commercial acumen in customer profitability
- Required fluency in French for communication
Position yourself to make a significant impact at Kuehne+Nagel, enhancing logistics and customer relations.
Customer Care Manager in Air Logistics in Montréal employer: Kuehne Nagel
Kuehne+Nagel is an exceptional employer located in Mississauga, ON, offering a dynamic global work environment that prioritizes employee growth and development. With a strong commitment to operational excellence and a culture that fosters safety and quality, employees are empowered to lead high-performing teams and drive continuous improvement initiatives. The company provides competitive compensation, comprehensive benefits, and opportunities for career mobility, making it a rewarding place to build a meaningful career in logistics.
