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- 5+ years of hands-on Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows).
- Deep expertise in Salesforce Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, automation).
- Proven experience implementing Agentforce AI solutions (chatbots, AI-assisted routing, case classification).
- Strong track record integrating Amazon Connect (CCaaS) and Service Cloud Voice for contact center enablement.
- Experience integrating Verint WFM with Service Cloud for scheduling, adherence, and workforce optimization.
- Advanced knowledge of Salesforce development architecture patterns and secure coding practices.
- Skilled with Salesforce APIs (REST, SOAP, Bulk, Streaming) for enterprise integrations.
- Proficiency with GitLab and CI/CD pipelines (scratch orgs, packages, Git, DevOps tooling).
- Familiarity with enterprise systems in Inventory, Commerce, Payments, and Order Management.
- Experienced in Agile/Scrum environments, collaborating with product owners, BAs, and QA teams.
- Strong leadership and mentorship ability: guiding developers, running code reviews, enforcing best practices.
- Excellent problem-solving skills with a focus on customer experience KPIs (AHT, FCR, CSAT).
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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Senior Salesforce Developer in Vancouver employer: KTek Resourcing
As a Design Verification Engineer with us, you'll be part of a dynamic team that values innovation and collaboration in the heart of the IT Services and Consulting industry. We offer competitive benefits, a supportive work culture that fosters professional growth, and unique opportunities to work on cutting-edge technology projects across North America. Join us to make a meaningful impact while advancing your career in a stimulating environment.
