Job Title:- Mac OS and Hardware Support Specialist
Location:- Brampton, ON
Position Overview
We’re seeking an experienced and customer-focused Mac OS and Hardware Support Specialist to join our dynamic IT support team. You will provide advanced troubleshooting and hardware support for Mac OS environments, ensuring that end users have reliable, secure, and high-performing systems. Your role will be essential in bridging technical expertise and exceptional service, helping to maintain a seamless user experience across the organization.
Key Responsibilities
Advanced Mac OS Support
- Provide Tier 2/3 technical support for Mac OS environments, addressing issues with operating systems, hardware, software, and configurations.
- Perform Mac OS installations, upgrades, and patching, ensuring that endpoints meet corporate security and compliance standards.
- Configure and manage Mac-specific settings, preferences, and security features to support user productivity and data protection.
Hardware Troubleshooting & Support
- Diagnose and repair hardware issues for Macs (desktops, laptops) and related peripherals (monitors, docking stations, printers, etc.).
- Assist with setup, deployment, imaging, and lifecycle management of Mac devices.
- Liaise with vendors and third-party service providers for hardware repairs and warranty claims.
- Support Apple mobile devices (iPhones, iPads) in conjunction with Mac OS environments.
- Ensure seamless integration of mobile and desktop environments, including secure access and application management.
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Mac OS and Hardware Support Specialist in Brampton employer: KTek Resourcing
As a Design Verification Engineer with us, you'll be part of a dynamic team that values innovation and collaboration in the heart of the IT Services and Consulting industry. We offer competitive benefits, a supportive work culture that fosters professional growth, and unique opportunities to work on cutting-edge technology projects across North America. Join us to make a meaningful impact while advancing your career in a stimulating environment.
